TRUEWERK is looking for a detail-oriented, tech-savvy Customer Experience Specialist in Denver, CO to join our fast-growing, high-performance CX group. This role reports directly to the Senior Manager of Customer Experience and works cross-functionally with Product, Marketing, Sales, and Operations.Our ideal candidate is empathetic, independent, and comfortable using tools, resources, and sound logic to guide customers through post-purchase questions and gear selection. This role is critical to our mission of retaining customers by providing best-in-class support, repairing relationships when necessary, and using creative problem solving to drive loyalty and long-term value. If you're a customer-first problem solver with a passion for helping people get into the right gear, we want to hear from you!The position is based in Denver, CO. Employees in this role are required to work from our headquarters at least 1 week per month, with the flexibility to work remotely during other times. You must have the availability to work weekends if needed.  In this role, you will:Deliver timely, accurate, and empathetic support across phone, email, chat and social channels, consistently meeting performance targets for first response time, quality assurance, and customer satisfaction (CSAT). Provide creative solutions that balance customer satisfaction with business objectives.Accurately document and categorize customer interactions to support reporting and surface insights.Encourage self-service where appropriate while ensuring high-touch service when needed.Help customers find gear that fits their needs and identify alternate solutions when availability or fit is limited.Share customer feedback and trends to improve products, messaging, and processes.Foster trust and connection in every interaction to turn customers into TRUEWERK advocates.Use macros, Help Center content, and judgment to maximize efficiency and quality.Work both independently and collaboratively in a dynamic, fast-paced environment