Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Quality Assurance/Quality Control Advisor Lead for Bank Financial Crimes, you will be responsible for developing, implementing, maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Leads the execution and delivery of results related to quality assurance assessments, studies, or initiatives to partners and recommends and develops action plans for success.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, Tampa, FL, or Colorado Spring, CO.Relocation assistance is not available for this position.What you'll do:
Finds opportunities, evaluates, and develops quality standards, measurements, and process improvements to ensure effective business solutions and alignment with internal practices and regulatory requirements.
Owns the development and execution of quality assurance/control programs and provides guidance related to program decisions.
Recommends and facilitates policy and procedural changes.
Owns the development and implementation of training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and alignment with CoSA and Enterprise strategy.
Serves as a primary resource for intensified issues of an unusual nature and may provide coaching to team members as needed.
Uses statistical methods to perform correlation analysis, and any other statistical analysis to validate trends, and see opportunities for improvement solutions.
Provides oversight of Quality Management governance and controls standards, such as KPIs.
Collaborates with key business partners in the development of the Quality automation and technology journey.
Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology .
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years progressive operations or process experience in the financial services, insurance, or relevant industry.
4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs.
Proven extensive experience analyzing data, identifying trends, and influencing partner decisions on recommended strategies to remedy issues.
Comprehensive knowledge of quality assurance trends, regulations, and best practices
Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a results and production oriented approach.
Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.
What sets you apart:
US military experience through military service or a military spouse/domestic partner.
8 years of experience in Bank Financial Crimes including, but not limited to Fraud Detection, Investigations, or Recovery Operations, Regulation E/Z Disputes, Anti-Money Laundering (AML)
8 years of experience in Root Cause Analysis, Strategic Planning, and Agile Concepts.
Proficient knowledge in analyzing data and developing reports that support analysis conclusion.
Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately sophisticated quality assurance/control programs, practices, and policies.
Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
Administers quality assurance/control programs and communicates quality program decisions.
Briefs key partners and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.
Identifies issues and provides timely partner concern to appropriate business leaders
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178,480.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you are an existing USAA employee, please use the internal career site in OneSource to apply.Please do not type your first and last name in all caps.Find your purpose. Join our mission.USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.