Broker Service RepresentativeLocation: Remote within 50 miles of an Elevance Health PulsePointThe Broker Service Representative is responsible for providing operational support and expertise to broker contacts (Broker, General Agency, etc.), Account Management and Group Admins as needed. Occasional member support may be required.How you will make an impact:
Provides timely and effective responses to service-related concerns and issues. Talks with brokers, groups or account management by phone, email, and/or chat to ensure the best service possible.
Answers inquiries regarding health plan or service issues, investigates, and resolves errors.
Coordinates complaint resolution concerning billing, enrollment, claims, benefits, pharmacy, authorizations, coordination of benefits or services rendered with appropriate department(s).
Assists with Portal and client Mobile applications and other online tools. Completes simple transactions and coordinates service needs with other departments as required to ensure service and satisfaction.
Minimum Requirements:
Requires a HS diploma or equivalent and a minimum of 3 years claims/customer service experience or 1 year of company experience in an automated customer service, claims, enrollment & billing environment; or any combination of education and related experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
Bilingual Preferred
Tech-savvy preferred
The ability to multitask preferred
Call center experience preferred.
Associate degree preferred.
For candidates working in person or remotely in the below locations, the salary range for this specific position is $17.54 to $31.57Locations: California; Colorado; NevadaIn addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .
The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.