Automotive Service Advisor Trainee / Shuttle Driver - Woodmen

Job Description

As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons you play a large role in building relationships with our guest. Service Advisors have the responsibility of taking our guestthrough the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility

Include the following. Other duties may be assigned.

• Greet every customer that enters our facility with hospitality and the highest level of respect
• Assisting the Service Advisors in building tickets and conveying parts availability for scheduling purposes
• Present the best solution to properly repair our customer’s vehicle
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity. Love your neighbor as yourself !
• Maintain a positive attitude and team atmosphere at all times
• Use the phone in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer
• To act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity
• Directs, coordinates, and participates in performing customer service activities as dictated by work load
• Insure that all work is performed to proper specifications
• Assist other employees as needed
• Shuttle guests as needed

• Clean driving record
• Ability to have conversations with customers
• Clean and neat appearance
• Upbeat attitude and willing to do any task given to you
• Desire to provide outstanding service to our guest

Service Advisors will always need to conduct themselves professionally. They need to represent Christian Brothers Automotive brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.

Qualifications

• Experience incustomer service and service sales preferred but not required
• Graduation from an industry recognized service training program preferred but not required
• Experience in sourcing parts preferred but not required
• Background in Automotive knowledge preferred but not required
• Proficiency in Windows based computer software and automotive store applications.
• Valid state drivers license.
• Enjoy a fast paced environment (we work hard but like to have fun doing it).
• A safety conscious attitude.
• Strong interpersonal skills.
• Drive to serve others.
• Team mentality.
• Ability to seek and accept coaching and direction.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to balance, stoop, kneel, and/or crouch.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Additional Information

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.