Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for leading and managing a team of Business-to-Business Sales Development Representatives (SDRs) focused on generating and qualifying high-value opportunities within the Enterprise segment. This role plays a critical part in the growth and expansion of Comcast Business Services by overseeing outbound prospecting activities such as cold calling, emailing, and lead generation. The SDR team’s primary objective is to identify and qualify prospects, which are then passed to the Enterprise field sales team for the sale of Comcast’s Ethernet, Internet, Voice, and TV services to mid-market and enterprise businesses, including medical and educational institutions.The SDR Manager will guide the team in conducting high-level conversations with senior executives, addressing their business and operational needs, and driving significant sales opportunities. This role involves setting performance goals, managing day-to-day operations, ensuring accurate forecasting, and developing strategies to meet and exceed sales targets. The SDR Manager will maintain deep expertise in Comcast’s product offerings to effectively support the team and achieve business objectives.Job DescriptionCore Responsibilities:
Team Leadership and Development:
Lead and motivate a team of SDRs to excel in prospecting, time management, funnel management, and qualifying Enterprise opportunities.
Provide coaching and feedback to SDRs to enhance their skills in engaging with senior executives, managing relationships, and handling escalated issues.
Conduct regular performance reviews, manage employee performance, and implement performance improvement plans as needed.
Facilitate team meetings to share best practices, deliver key updates, and address training needs.
Sales Strategy and Execution:
Develop and execute strategies to meet or exceed sales quotas and organizational goals.
Ensure accurate forecasting of sales and revenue by maintaining up-to-date records of individual and team performance.
Oversee the use of client relationship management software to ensure data accuracy and timely updates.
Manage and optimize sales initiatives and support programs to align with business objectives.
Collaboration and Communication:
Partner with leadership and other Business Services teams to ensure effective communication and alignment of sales strategies.
Handle escalated customer calls and resolve issues to ensure high levels of customer satisfaction.
Work closely with other supervisors to maintain consistency and foster teamwork across departments.
Operational Excellence:
Monitor daily activity targets and ensure adherence to company sales techniques and strategies through side-by-side coaching and call monitoring.
Deploy incentives and programs as necessary to drive team performance and achieve critical milestones.
Maintain regular, consistent, and punctual attendance, with flexibility to work nights, weekends, and variable schedules as needed.
Additional Duties:
Participate actively in the Net Promoter System by engaging in feedback processes and elevating opportunities for improvement.
Embrace and promote the company’s Operating Principles and values, including inclusion and diversity.
Take independent judgment and discretion in significant matters and other duties as assigned.
Expected Skills and Qualifications:
Proven experience in managing sales teams, with a strong track record of meeting and exceeding sales goals.
Excellent coaching, communication, and interpersonal skills.
Proficiency in CRM software and sales forecasting tools.
Ability to handle escalated issues with a customer-centric approach.
Strong organizational and time management abilities.
Employees at all levels are expected to:
Understand and apply the company’s Operating Principles in all job functions.
Prioritize customer experience by providing seamless service and promoting the company’s products and services.
Stay informed and enthusiastic about the company’s technology, products, and digital tools.
Collaborate effectively with team members and be open to innovative ideas.
Actively participate in feedback systems to enhance company performance and customer satisfaction.
Uphold the values of inclusion, diversity, and ethical conduct in all interactions.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Salary:Primary Location Pay Range: $62,205.00 - $103,675.00Additional Range: This job can be performed in Washington with a Pay Range of $53,722.50 - $103,675.00Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Targeted Commission: $40,000Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsJob Family Group: Sales