Position:Customer Sales SpecialistJob Description:Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers-the best technology companies in the world-and connects them through the company's industry-leading services.What You'll Be Doing:
Responsible for the day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
Processes quote and order preparation for specified customers and works with centralized Pricing Specialist for Quote and Debit information. Works to ensure Arrow is awarded full margin from suppliers for fieldwork. Coordinates resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and Asset). Negotiates pricing (non-contract only), provides quote markup (owns strategy and application of cost-plus markup), and notifies customers of related price increases.
Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customers (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
Attend/lead the customer shortage calls, set internal action plans, and communicate with appropriate account team members.
What Were looking for:
Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
Completes work with a limited degree of supervision.
Likely to act as an informal resource for colleagues with less experience.
Identifies key issues and patterns from partial/conflicting data.
Takes a broad perspective on problems and spots new, less obvious solutions
Typically requires a 2-year degree and 3-5 years of experience or High school graduate with equivalent related experience. May require specific certifications.
Experience in electronic components distribution inside sales.
Experience in the aerospace and defense industry is a plus.
Fully Remote : Must be able to travel to an Arrow office location as requested by Arrow leadershipWhat's In It For You :At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off
Tuition Reimbursement
Growth Opportunities
And more!
Viable candidates for this position must be a U.S. Person as defined in 22 C.F.R. § 120.15. U.S. Persons include U.S. citizens, lawful permanent residents, and other individuals (like certain asylees or refugees) identified in 8U.S.C. § 1324b(a)(3)Annual Hiring Range/Hourly Rate:$33.75 - $41.25Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.Location:US-IN-Indiana (Remote Employees)Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.Time Type:Full timeJob Category:Business SupportEEO Statement:Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.