LocationInterlocken ResortThe Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.The Omni Interlocken Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.Job DescriptionOmni Hotels & Resorts is seeking a full-timeGuest Service Agentfor the beautiful Interlocken Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Omni Hotels & Resorts was named one of the Best-Led Companies in 2024 by Glassdoor! Omni Interlocken Resort & Spais seeking aGuest Service Agentto join our outstanding front office team! This vital role will work closely with the Front Office Manager and Leaders to successfully execute all operations relating to the Guest Services department, resulting in high levels of guest satisfaction. This highly motivated individual will be responsible for providing a five-star welcome and departure experience to each guests, as well as, serving as ambassadors throughout the guest's stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Guest Service Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have customer service experience in a hotel environment and a passion for serving others, we would love to speak with you about this role. Salary range for this position (based on experience): $21.00/hour . Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more. Responsibilities
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
Answer internal and external telephone calls
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently when applicable
Document all guest requests or challenges immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Assist in setting up amenities for special occasions or VIPs
Actively engage in the Select Guest / Loyalty program including signing up new members
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Actively share with guests current hotel services, events and amenities
Assist in maintaining lobby cleanliness and ensuring the front drive is free of debris
Perform Lobby Ambassador duties inlcuding but not limited to luggage assistance, greeting guests in the lobby, and providing directions and assistance to guests as needed using Omni's service standards.
Qualifications+ + Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Fluent in speaking, writing and reading English
Previous customer service experience, preferably in a hospitality guest facing position.
Previous cashiering experience is preferred
Must be able to stand for up to 8 hours
Must have a flexible schedule and be able to work Days, Evenings, Weekends, and Holidays.
Must be 18 years or older.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
Job LocationsUS-CO-BroomfieldPosted Date6 hours ago(5/31/2024 2:49 PM)Requisition ID 2024-110610 of Openings 1Category (Portal Searching) Front Office Operations