Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary:Start Your Career Opportunity of a Lifetime at Vail Resorts: Vail Resorts Corporate Sales and Services (CSS) department is seeking a passionate, guest experience driven, and enthusiastic individual to join our remote team! Our team is composed of goal-oriented individuals who are encouraged to bring their unique skill sets to work every day. You will be an active member of a team that works to provide our guests an Experience of a Lifetime at our Epic mountains across the U.S. and Internationally.Our team members are responsible for all one-on-one interactions that take place across our communication channels (phones, email, and occasionally chat) and actively contribute to the overall experience of our guests. Inbound calls, chats, and emails offer a variety of sales inquiries, general information about our products and resorts, support, and opportunities to provide helpful solutions to guest service incidents. You will be part of a dynamic team with CSS whose opportunities for both personal and professional development are limitless! Job Specifications:
Expected pay range: $20.00 - $22.76
Shift & Schedule Availability: Full Time, Year Round (11-months)
Other Specifics: Remote
Job Qualifications:
Responsible for providing informed and accurate responses to customers about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone and/or email.
Able to provide an Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail.
Ability to communicate well verbally and in writing. Writing is succinct and free of grammatical and punctuation errors.
Working with managers to achieve monthly departmental goals.
Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 50-75 calls per day along with other phone KPI (Key Performance Indicator) goals and/or up to 75 emails per day. The calls will be a variety of sales calls, service calls, and service recovery.
Retaining significant amounts of information to provide the best customer service with the most accurate and helpful information.
An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards.
Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing.
The ability and willingness to work on other back-end administrative tasks such as processing delinquent payments, on an as needed basis or specialty areas such as Better Business Bureau responses, escalations, quality monitoring.
Full-time year-round candidates will be those that have mastered all our channels, meet, or exceed department KPIs (Key Performance Indicators), and have demonstrated a willingness and ability to work on back-end tasks. Full-time, 11-month agents will be those that continually demonstrate the ability to go above and beyond basic job requirements, including bringing suggestions for improvement to leadership.
Flexibility to work some weekend days, some holidays, and some evenings as needed. Working on designated peak days is a requirement.
Bilingual Desired.
Other Requirements:
Must be able to work through the end of May
High School diploma or GED equivalent: college preferred
1+ year experience in a customer service role, preferably in a call center environment
Knowledge of and the ability to use a PC as well as Microsoft Office Suite and ability to quickly learn call center phone systems.
11-months would generally fall September – May with month of in June – August as agreed by Manager based on needs of the business
Distraction free environment and workspace
Cell phone and or Land Line
High speed internet (wired connection) 20+mbps that is provided by a direct carrier
The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 489174Reference Date: 11/08/2023Job Code Function: Sales