Boulder Housing Partners
Customer Service Specialist/Housing Navigator
Job Label:Customer Service Specialist/Housing Navigator - Feb 2024
Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We are a PERA employer and offer great public employeeretirement benefits, work-life balance, and flexible schedules.
We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholdersfrom diverse backgrounds to accomplish a common goal.
OVERALL JOB OBJECTIVE:
Under general supervision, the bilingual Customer Service Specialist is a role model in communicating courteously and responsively with BHP residents, the general public and co-workers. This position will focus on serving BHP customers by responding to phone calls, emails, and attending to people visiting the main office. This person will be trained to respond to questions related to unit availability, application process, recert process, and other processes related to housing.
DUTIES AND RESPONSIBILITIES:
1. Primary duties include answering the phone, greeting the public, answering questions, and referring visitors to appropriate staff members and other departments as well as helping customers to navigate available housing options.
2. Responsible for explaining housing programs, assisting applicants with housing applications and providing information about community resources as needed.
3. Responsible for entering data into Yardi, Survey Monkey, Excel, File Vision, Outlook, and Word documents as needed.
4. Sorts and distributes incoming department mail. Processes outgoing mail, including determining proper postage.
5. Respond to inquiries from potential residents in a timely, professional, and engaging manner via telephone and walk-ins.
6. Responsible for screening new applications for eligibility criteria and collecting all the necessary information to send to the Property Manager
7. Assist the Property Management Department with lease-ups when needed
8. Assist current tenants with basic tenant ledger questions
9. Creates cases for the Resident Services Department when necessary using Yardi Case Manager
Other possible administrative support functions:
Assists with the mass mailing of materials to applicants, participants, and residents.
Translates and updates forms, applications, flyers for front desk distribution.
Enters data from housing applications.
Provides general administrative support to all departments.
Helps to produce and distribute resident information flyers.
Works independently on assigned special projects.
Types correspondence and other requested documents.
Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.
Is responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.
Assists Team Lead with keeping inventory of office supplies and creating orders when necessary
CHAIN OF SUPERVISION:
(1) TITLE OF IMMEDIATE SUPERVISOR: Business Projects Manager
(2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: None
MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: Typing level of 40 wpm; average to advanced computer skills with knowledge and experience using Excel, Word, Power Point, Internet, and data entry. Experience and skills using photocopy machine, facsimile machine, postage machine and calculators.
REQUIRED QUALIFICATIONS:
2-3 years of experience providing exemplary customer service; written and spoken Bilingual Spanish/English; experience working directly with customers with a variety of ethnic backgrounds and individuals with special needs, such as seniors and people with disabilities; experience in a fast-paced, multi-task environment, experience handling several customers at once, willingness and ability to be flexible with a variety of functions and timing, ability to maintain a positive attitude and reflects the values of excellent customer service, professionalism, and teamwork, be tech savvy and comfortable learning new software.
DESIRED QUALIFICATIONS:
Strong interpersonal skills and detail oriented. Ability to: anticipate customer needs and provide services that are beyond customer expectations; quickly and decisively take action in fast-changing, unpredictable situations; take initiative in tough situations; builds immediate rapport, even when facing difficult or tense situations; work with input from others constantly and listens with empathy and concern.
WORKING CONDITIONS:
Physical Demands: This position works in an office setting. In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, bending over (to file) and standing; frequent hand/eye coordination and finger dexterity to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and customers.
Work Environment: Works in clean, comfortable office environment.
Equipment Used: Frequently uses standard office equipment including personal computers, calculators, printers, shredder machine, electronic date stamp, fax and copy machines.
HIRING RANGE: $20-$23/hourDOQ
Applications will be accpeted through March 20, 2024.
BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
HISTORY
Founded in 1966, Boulder Housing Partners (BHP) is known for creative and award-winning approaches. BHP’s goal is to make living in Boulder possible and affordable, regardless of income. We are committed to fostering a healthy sense of community in every property we develop. We are an inclusive organization that operates creatively, decisively, and effectively, with strong and consistent values and an understanding that housing is as much about people as it is about place. We build, own and manage 33% of the total inventory of affordable housing in Boulder, making a strong contribution to City Council's goal that 10% of all housing is permanently affordable.
Our commitment to the organizational stewardship of assets involves fostering a caring and supportive work environment for our most valuable asset- our employees. We realize that our mission can only be realized with a team of dedicated and passionate people. BHP provides professional development opportunities as well as a generous benefits package that includes medical, dental, vision, life insurance, paid holidays and personal days, as well as retirement benefits. Our culture promotes work-life balance and opportunities to engage in healthy lifestyle activities.
What it’s like to work with us:If your goal is to help build diverse and inclusive communities by providing homes, creating community and changing lives, consider joining us at BHP. We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:
Medical, dental, vision health plans
Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans
Paid life insurance
Employee wellness program
Long term disability
13paid holidays per year plus vacation and sick leave
Excellent work-life programs, such as flexible schedules, training opportunities, and more
To apply for this position or refer someone you know, please use our online interview system managed by HireMojo.
Apply for this job:
https://app.hiremojo.com/mojo/ce/502748558/Boulder-Housing-Partners/Colorado/Boulder/Customer-Service-Specialist?sourceType=9
Once you have completed the interview, your information will be forwarded to the recruiting team for decisions on next steps.
Related Keywords:Customer Service Specialist, administrative assistant, housing authority, housing choice voucher, housing navigator, housing programs, government job, PERA, City of Boulder, resident services, boulder community,