Vacancy caducado!
As Boulder's premier Hotel & Spa we strive to create memorable travel experiences for our guests and exceptional employment experiences for our associates. St Julien's goal is to become the destination of choice in the State of Colorado by providing world-class service. To do this, we must find and invest in associates who have talents that will enhance St Julien's Four Star/Four Diamond reputation and brand.
The St Julien Hotel is looking for an exceptional Front Office Manager to lead our Front Office operations and the talented associates who are dedicated to making our guests feel like all of their needs and wishes are fulfilled. We pride ourselves on personally connecting with our guests from the moment they arrive and throughout all aspects of their stay. Our next Front Office Manager is an individual who can inspire those around them to deliver our unique brand of service, blending the authenticity of Boulder with the professionalism and class of the big city.
Essential Job Functions:
Create a positive first impression for guests by working front desk during peak times and as needed
Assist the Director of Guest Services with the iPrefer program and keeping guest preferences up to date
Assist the Director of Guest Services with the VIP program to increase guest loyalty and retention
Evaluate guest surveys and comment cards and craft thoughtful responses to reaffirm the hotels value proposition and brand
Monitor and assess team performance by conducting Forbes training to ensure consistency of delivery
Communicate performance expectations and provide associates with on-going and honest feedback
Treat associates with respect and dignity in regard to scheduling, diversity, appreciation and recognition, suggestions for improvement, and other pertinent job issues
Perform and oversee counseling and disciplinary action of the Front Office associates when warranted
Continually search for ways to improve procedures, training, interviewing, and other hotel services
Conduct performance appraisals and present to associates in a timely, respectful and professional manner
Work collaboratively with all departments to ensure that issues are addressed and resolved quickly without interrupting the guests experience
Follow St Juliens Environmental Commitment and disposes of waste and recycling according to standards
Other duties as requested by Director of Guest Services
Qualifications:
Must have open and flexible availability and be able to work all shifts including weekends, holidays, and occasional overnights
3 years management experience working at a luxury hotel/front desk
If you are interested in partnering with us, visit us online: http://www.stjulien.com/careers
St Julien Hotel & Spa offers amazing Perks & Benefits!
All Associates are eligible for the following Perks & Benefits:
EcoPass (Bus Pass)
Weekly Paychecks
AFLAC
Direct Deposit
50% off the Spa, Jill's Restaurant and T-Zero
Room Rate of $109 - 6 nights a year
1 free meal per shift
401K Plan
AND MORE!
Full Time Associates are eligible for the following Perks & Benefits:
Medical
Dental
Vision
PTO, Holiday Pay & Birthday Pay
Find us on Glassdoor.com to see what other associates say about working here!
As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.
Vacancy caducado!