Position Summary
The Reservations Supervisor supports the overall operation of the Reservation office while securing and servicing hotel reservations for all Aspen Hospitality properties.  This position will confirm that all policies and procedures are current, accurate, and utilized by the reservations team to further maximize sales and revenue for each associated hotel property. This position reports to the Director of Reservation Sales. The pay range for this position is $26.00 to $30.00 per hour, actual pay will be dependent on budget and experience.Job Posting Deadline
Applications for this position will be accepted until June 22, 2025.Essential Job Functions/Key Job Responsibilities
    Supervise and assist with the daily functions of the reservation office including:
    Inbound and outbound guest calls providing expert advice and exemplary guest service
    Department and property email inboxes and online bookings
    Manage service escalations from guests and or travel partners deposit reports, trace reports, staff metric reports, etc.
    Assist with deposit reports, trace reports, staff metric reports, etc 
    Assist with Corporate account bookings and inquiries
    Assist with Wholesale account bookings and inquiries
    Interaction with Front Desk at all properties
    Aid with Internal reservations
    Assist in the development and administration of policies and procedures while updating OneNote
    Travel agent commission inquires and billing
    Manage wire account, post deposit payments to correct reservations, communicate with Groups and Events with funds received
    Communicate rate and inventory issues to revenue
    Back up group coordinators and property sales manager inquiries
    Uphold and exhibit Forbes 5 Star; 5 Diamond reservation standards
    Attend meetings as required
    Other duties as assigned