Position Summary 
The Reservation Agent provide timely and accurate service to potential guests making reservation inquires for the Limelight Aspen, Limelight Ketchum, Limelight Snowmass, Limelight Denver, Limelight Boulder, Limelight Mammoth, The Little Nell Hotel, and Residences at The Little Nell.  Serve as highly motivated team member ensuring guest inquiries and sale leads are answered in appropriate fashion for the department as a whole. This position is based out of our Reservations office in Basalt, CO or remote in Denver, CO. Ability to travel for training at the main reservations office in Basalt for initial onboarding and in person quarterly training is required. This position reports to the Director of Reservation Sales. Job Posting Deadline
Applications for this position will be accepted until August 30, 2025  Essential Job Functions/Key Job Responsibilities 
    Answer inbound guest calls providing expert advice and exemplary guest service 
    Demonstrate a highly professional manner and provide the highest quality of guest service
    Assist in completing the daily functions of the reservation’s office based on workload and business volumes
    Use available resources to research various reservation situations and guest issues
    Qualify callers by asking questions regarding the desires they have for their lodging
    Close the caller by asking for the booking at the appropriate moment in the call, or obtain the caller’s name, address, and phone number for follow-up efforts
    Close sales and communicate guest needs to elevate guest experience beyond expectation
    Email confirmations and information regarding reservations made, or information requested
    Respond to all inquiries (email or phone message) within 24 hours
    Maximize occupancy by monitoring availability and placing new reservations adjacent to existing reservations
    Achieve and maintain Forbes 5 Star; 5 Diamond reservation standards
    Report to shift on time.  Successfully manage time clock entries per department schedule.
    Attend meetings as required and take notes as needed
    Make Manager aware of guest’s comments and complaints
    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
    Comply with all policies and procedures for the Reservation Department, The Little Nell, and the Aspen Skiing Company
    Complete tasks and projects delegated by your supervisor and assist other departments as business volumes and staff level demand
  Other duties as assigned