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Job Description
Summary
The Housekeeping Manager manages the housekeeping department and leads a team of housekeepers who, together, are responsible for cleaning and maintaining our guest rooms, villas and other buildings on a daily basis. Our Housekeeping Manager is a very hands-on position, leading daily room inspections and supporting staff as needed each day in both the housekeeping and laundry areas. The Housekeeping Manager reports to our General Manager and works closely with our Front Office Manager and other managers to ensure guests have a great experience with us.
The right candidate has experience establishing standardized methods and processes that allow our housekeepers to efficiently clean rooms and provide guests with an excellent housekeeping experience. The right candidate is also interested in creating a positive staff environment and fostering a staff that is warm, personable and extremely helpful to our guests.
The Housekeeping Manager coordinates staff work-plans, priorities, and works hands-on each day to prepare rooms and laundry for guests. They also set standards and maintain quality control for the Housekeeping Department and develop daily and periodic cleaning schedules and priorities. This person also maintains and orders departmental supplies and inventories. The Housekeeping Manager is also highly involved in supporting our Youth Program through training and supervision of all housekeeping staff.
The Housekeeping Manager is a key part of the team and consistently interacts with and assists guests. The widespread nature of our property presents the Housekeeping Manager with challenging logistics but also presents a great opportunity to enjoy the outdoors and our beautiful setting.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Culture:
Creating a fun, friendly culture and a high service standard among the staff
Building an energized team
Interacting with guests in a manner that promotes the warmth and friendliness of the Lodge
When opportunities arise, support interns in our Internship Program to help them be most successful in their work and at the Ranch
Staff:
Interviewing, hiring and reviewing housekeeping staff
Train staff in cleaning procedures, timeliness standards, chemical usage
Training staff in guest service, housekeeping and safety
Manage schedules, time off requests, attendance of all housekeeping staff
Assist staff with maintenance of housekeeping vacuums, closets, storage areas and other equipment
Assist with cleaning guest rooms, public lobbies, restrooms and other guest use areas
Actively supporting our youth employment and development program
Operations:
Establishing standardized processes for cleaning cottages and villas
Establishing high quality, cleanliness and safety standards
Creating strong housekeeping and laundry systems, programs and processes to ensure an efficient, effective department
Ensuring guests experience warm, friendly service at each point of contact with our staff
Ordering, receiving and maintaining supplies
Devising and executing operational enhancements and new ways to improve the guest experience
Comply with housekeeping policies and procedures
When finding unsafe conditions and maintenance concerns, address them immediately by a contacting supervisor or turning in maintenance Service Requests
Supporting other Ranch departments and managers as needed
Reporting/Financial:
Determining staff compensation and reviewing/reporting staff hours
Managing invoices and monitoring costs
Finding ways to improve costs and profitability
Competencies/Required Skills and Abilities
Prior supervisory experience preferred
Organizational skills
Attention to detail
Able to follow instructions accurately
Able to train, re-train, and motivate housekeeping staff daily
Capable of self-supervision and prioritizing daily tasks
Able to smile and provide warm, heartfelt hospitality to guests
Able to answer guest questions and give appropriate guidance
Able to work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
Able to immediately address any observed unsafe conditions or maintenance concerns by contacting supervisors as necessary and/or turning in maintenance Service Requests
Able to meet consistent attendance requirements and comply with schedules/breaks
Able to communicate well and professionally with colleagues and supervisors
Excited about creating a warm, family atmosphere for guests and staff while maintaining high standards
High integrity
Mature and personable with a relaxed nature
Leading a healthy, drug-free lifestyle
Dynamic, fun, and likes the outdoors
Flexible with a “whatever it takes” attitude
Work environment and Physical demands
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
Ability to stand and move continuously
Lifting up to 50 pounds’ maximum
Stocking, vacuuming, sweeping and mopping floors, and cleaning toilets/bathrooms
Working with required chemicals
Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
Shifts of up to 8 hours per day, plus periodic additional overtime hours
Details
Full time position available immediately
40 hours of paid time offfor firstyear
Healthcare benefits available after 90 days
401K eligible with company match after 1 year
Regular work schedule withspecific days off will be established
Room and board available for fixed weekly cost both Onsite and Offsite
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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