A Many Mansions Adult Services Program Manager provides oversight and supervision of the Supportive Services Program and case managers for the West County Region and Intake Coordination for East and West County Regions. The Supportive Services provided by case managers include assessment, crises intervention, and coordination of resources to promote self-sufficiency. Adult Services Program Manager is responsible for oversight of compliance with governmental reporting requirements, maintenance of records and files, organization of resident activities, and coordinated services with other Many Mansions' staff. The Manager also coordinates with social service providers and agencies throughout Ventura County, including intake coordination.
Must have both Case Manager and Management Experience.
Essential Job Duties & Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The duties of the position of Adult Services Manager, West County Region, include, but are not limited to, the following:
No. Essential Duty or Responsibility
1. Under the direction of the Director, Adult & Supportive Services, oversee, assess, and improve the regional
Supportive Services Program, which includes case management, compliance, life skills workshops, special events,
and any other enrichment to the program.
2. Under the direction of the Director, Adult & Supportive Services, oversee, implement, and improve intake
procedures and coordination organization-wide.
3. Supervise case managers which includes overseeing compliance and documentation, providing 1:1 monthly meeting
and other coaching as needed, and assisting with high-need caseload. Assist performance improvement through
division and individual training, assessment activities, and individual development plans. Visit each site at least
twice per month.
4. Assist with coordinating services with the Case Managers from Ventura County Behavioral Health, HMIS Referral
Agencies, and other partner agencies.
5. Research new resources and partners, connect and support Case Managers in implementing new partnerships and
programmatic components. Participate in training and maintain knowlege of best practices and new programs. Share
knowledge with entire division through Director.
6. Assist with providing workshops and learning opportunities for residents on topics such as financial literacy,
strengthening families, independent living skills, wellness and recovery, conflict resolution and others as needed.
7. Oversee coordination of special events that provide life enriching experiences and healthy social interactions for
residents (holiday celebrations, recreational activities etc.). Work in coordination with other departments to provide
comprehensive services to benefit the residents and their families.
8. Work with Property Management Regional Managers to ensure optimal client-centered service and maintain
professional and collegial relationships cross-divisions. Participate in site-coordination meetings and implement
appropriate workflows to communicate, coordinate, and problem-solve.
9. Assists Director of Supportive and Adult Services with general administration of department, retrieving data for
reports/grants, special events coordination with other departments/divisions, and special projects.
10. Other duties as assigned.
III. Qualifications & Conditions:
Category Qualification or Condition
Communication Excellent communications skills, including but not limited to, the ability—
To speak, write and read English fluently;
To write reports and other correspondence clearly, meaningfully, and persuasively;
To speak, listen, and respond effectively with and among staff, agencies, residents, and others; and
To give presentations and speak effectively before groups and organizations.
Computer Skills Proficiency in computer and computer applications, including Microsoft Office programs (Word, Excel, PowerPoint, and Outlook), social media, data management programs, and the County of Ventura’s HMIS program.
Driving Driving is required for this position. Therefore, the applicant must have the legal ability to drive a motor vehicle in California, proof of a valid California driver’s license, and adequate motor vehicle insurance.
Education and/or Experience Substantial education and/or experience in the supportive and affordable housing area, mental and behavioral health, social services, social work, case management or counseling. This includes, but is not limited to a combination of experience such as:
Bachelor’s degree from a four year college or university in social work, psychology, counseling, or related work (Master’s degree preferred); or 4 years of experience in related field may be substituted for degree.
Five years’ experience in mental and behavioral health, social services, social work, case management, and/or counseling;
2 years of supervisory experience
There must be demonstrated knowledge of case management and issues affecting homeless residents with disabilities (mental illness, developmental, etc.)
Leadership Skills Demonstrated ability to work well with others and provide leadership.
Mathematical & Reasoning Skills Excellent mathematical and reasoning skills. This includes, but is not limited to, the ability to perform basic mathematical skills (add, subtract, multiply, divide, fractions, decimals, etc.), the ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited information exists, and the ability to interpret data and/or instructions.
Physical Demands While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools and/or controls, talk and hear. The employee is occasionally required to stand, walk, and reach using feet, legs, back, arms and hands. The employee must be able to lift and/or move up to 20-40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
Work Environment Moderate to high stress work pace. Environment may have frequent interruptions, time constraints, and emotional distress. Noise level is low to moderate. Environment includes working in close proximity to the home of residents who have been homeless and may be accustomed to street culture. May be exposed to profanity or language of a sexual nature and will need to be able to positively redirect residents and to model professional behavior.
Corporate culture is friendly and goal oriented.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Other Skills and Abilities: Ability to work overtime as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions.