Company Overview:
At the office, we're steering companies through the steps needed to achieve their organizational goals. From establishing new startups to helping global brands manage their business licenses nationwide, we are looking for exceptionally talented, bright, and driven people who can deliver an exceptional client experience.
We are experiencing exponential growth and are seeking top performers who share our autonomy, transparency, and excellence values.
Responsibilities:
Assist the operations team
Ensure timely responses to client inquiries
Review client accounts to uncover gaps in service and registration
Ensure the timely, accurate filing of applications to government agencies
Configure and maintain information in our CRM, online platform, and client files
Conduct thorough and accurate research, call government agencies, and communicate with clients about their projects by phone and email
Draft and file basic applications to government agencies by paper and electronically
Meet established Service Level Agreements, such as response time, onboarding duration time, and work completed
Qualifications:
1-5 years of professional customer service work experience
Highly organized, accurate, and detail-oriented
Ability to effectively prioritize work in a rapidly-evolving environment
Enjoys the challenge of new, complex problems and learning new information on the fly
Able to multitask and meet deadlines
Able to work independently after training is complete
A high school diploma or equivalent is required
Preferred Qualifications:
Proficient in Google G Suite and Adobe Acrobat
Remote candidates will be considered, but local in-office candidates are strongly preferred
Location (Westlake) and Hours:
This is a full-time position, Monday through Friday, 8.30 AM to 4 PM PST.