Case Resolution Officer
Title IX & Sexual Harassment Policy Compliance
Summary of Job Details
Using independent judgment, while maintaining an experienced level of professionalism and initiative, and adhering to a strict policy of confidentiality, the Complaint Resolution Officer provides direct analytical, caseload management and complaint handling to support the the Title IX Compliance & Discrimination and Harassment Prevention Office (Title IX/DHP Office).The Case Resolution Officer serves as the primary contact and intake person for all assigned cases of harassment and discrimination pursuant to the University's Sexual Violence and Sexual Harassment (SVSH) Policy and the University's Anti-Discrimination Policy. The Case Resolution Officer acts with the requisite interpersonal sensitivity to deal effectively with the campus community, colleagues and external partners. Initiates response processes by conducting initial investigative outreach to parties, conducts informational sessions and intakes, responds to advisor and/or support people's procedural inquiries, conducts the initial assessment for all assigned cases, and assumes responsibility for case trajectory and preliminary determinations. Is charged with developing the investigative response for cases proceeding in that process, and for engaging in effective communication with the parties and campus partners throughout the investigation process, and is responsible for maintaining investigative timelines per the University's policies. Assists in the preparation and distribution of final reports, including consultation about case analysis and preliminary findings. Oversees and maintains complaint filing system for assigned cases. Assists in unique, sensitive and confidential projects assigned by office leadership.
Required Qualifications
Bachelor's Degree in related area and/or equivalent experience/training.
2+ years of experience working with laws and regulations related to harassment and discrimination in the educational and employment settings or of substantially similar laws and regulations.
4+ years of experience with conducting analysis and developing recommendations.
Effective written and oral communication skills. Ability to build rapport while maintaining neutrality. Ability to effectively communicate with advisors and support people. Able to diffuse contentious interactions. Ability to provide effective support for parties. Effective listening skills and ability to memorialize high volumes of information shared verbally.
Ability to gather and organize information, conduct analysis, and develop recommendations in the completion of assignments; critical thinker.
Special Conditions of Employment
Within 6 months of hire, the CRO must complete 16 hrs. of comprehensive training on the following topics: 2.5 hrs. of UC Policies, procedures & related requirements; 5.5 hrs. of case resolution skills, techniques & best practices; 2.5 hrs. of legal requirements, including Title IX and its implementing regulations & guidance documents, VAWA and Clery, privacy-related laws, CANRA, relevant state law, and key court cases; 2.5 hrs. of complexities and considerations related to sexual violence and sexual harassment in the post-secondary setting; 2 hrs. of effectively working with parties and witnesses, including the relevance of trauma in the sexual violence and sexual harassment context and cultural competency; and University and community-based referral resources available to complainants and respondents.
Upon completion of the above training requirement, the CRO will complete 10 hrs. of continuing education relevant to their job function annually between July 1 & June 30.
The CRO has the discretion to select trainings to meet this requirement, but must meet the hours requirements below at least every two years.
1.5 hrs. of changes, updates and current issues related to UC policies and procedures and related requirements, including the SVSH Policy; UC's investigation and adjudication frameworks for students, faculty and staff respondents; and guidelines & templates issued by the Systemwide Title IX/DHP Office; 4 hrs. of Case resolution skills, techniques and best practices, including, for example: for those who conduct investigations, interviewing techniques, scoping, application of the preponderance of the evidence standard, and report-writing (such as documenting factual findings, credibility assessments, and policy analysis); for those who conduct Alternative Resolutions, resolution methods and approaches; for all, record-keeping & documentation; 1.5 hrs of Changes, updates & current issues related to legal requirements, including Title IX & its implementing regulations guidance documents, VAWA & Clery, privacy-related laws (for example, FERPA & HIPAA), CANRA, relevant state law, & key court cases; 1 hour of Complexities & considerations related to sexual violence & sexual harassment in the postsecondary setting; 1 hour of Effectively working with parties and witnesses, including the relevance of trauma in the SVSH context, understanding sexual assault and, for example, cultural competency; 1 hour of Refresher and updates on university and community-based referral resources available to complainants and respondents.
Satisfactory conviction history background check
UCSB is a Tobacco-Free environment.
Days/Hours: Monday-Friday; 8am-5pm, additional hours as needed
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Application review begins 8/19/25
Apply online at https://jobs.ucsb.edu
Job #78984