Chillermen is seeking a Full Time Dispatcher / Service Billing Specialist to join our team! You will be responsible for managing customer relations, scheduling visits, maintaining excellent records and resolving technical issues.
Responsibilities:
-Handle multiple incoming calls
-Schedule service calls
-Provide information about our products and services to customers
-Develop and maintain a knowledge base of the evolving products and services
-Troubleshoot and resolve product issues and concerns
-Document and update customer records based on interactions
-Handle customer inquiries and complaints
-Prepare invoices for service calls
-Perform weekly collection efforts for unpaid invoices
-Ensure technician time is adequately tracked, recorded and billed
-Assist with data entry for vendor invoices
Qualifications:
-Previous experience in customer service, sales, or other related fields
-Ability to prioritize and multitask
-Positive and professional demeanor
-Excellent written and verbal communication skills
-Working knowledge of and experience using Microsoft Office products
Family Medical
16 PTO Days
401K match