MSP L3 Remote Desktop Support Technician

MSP L3 Remote Desktop Support TechnicianLocation: 100% RemoteDirect Hire / FTE3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technicianSalary: $75k per yearUnderstanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure RateEffective resolution of escalation tickets - Root Cause AnalysisAdvanced knowledge of basic network (firewall) infrastructure - Sonicwall, FortigateTroubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.Good Knowledge of RMM tools - Datto and HuntressFamiliar with ConnectWise, RMMWindows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferredStrong documentation skills and providing exceptional service to clientsIf interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.Best,All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.