Position: Order Fulfillment and Customer Service for High-End Silver Jewelry Parts Company
Location: West Berkeley
We have COVID-19 safety protocols. We are looking for a full-time, on-site team member. Vaccination and latest booster required. Interviews will be conducted via video chat with Customer Service Manager, Assistant to Vice President, and Assistant Customer Service Manager.
Job Description and Requirements:
Order Fulfillment is a key role in our company. Responsibilities include:
- Pulling, processing, creating shipping labels, and invoicing orders
- Answering the phone as well as responding to voicemails
- Packing and organizing orders for daily UPS, FedEx, and USPS pick ups
- Replying to customer emails and online chats
- Data entry to keep customer and inventory records current
- Verifying whether customers’ tax documents are valid/up to date, through “.gov” web portals
- Providing customer support and problem-solving
- Working with teammates to re-prioritize workflow as projects shift throughout the day
The successful applicant will be enthusiastic and possess an eye for accuracy and detail as well as strong communication skills. We value initiative, sound judgment, and problem-solving abilities. This position requires a fair amount of time on your feet. Additionally, much of the work is performed on computers, so being a fast and accurate typist is a plus.
Pay and benefits:
- The position starts at $22/hr.
- Medical, dental, and vision benefits after completing a three-month trial period.
- After two years, we contribute 3% of your gross wages to a 401k retirement plan.
- We provide seven paid office holidays and an additional two weeks of paid vacation.
- We offer discounted employee purchases, and credits towards purchases when we reach a weekly goal.
About Our Company:
Nina Designs is a growing woman-owned company with 40+ years of experience in the jewelry trade. We design sterling silver jewelry and jewelry making supplies, and our products are crafted in Bali, Thailand, and the US with sensitivity to fair trade, social, and environmental issues. Our brand is built on high-quality products, the best customer service, and a constant stream of innovative designs.
We are wholesale only, selling business to business to a customer base known for being highly creative and socially conscious people with whom we build long term mutually beneficial relationships. We are proud to have gathered around us a vibrant community on Instagram, Pinterest, and Facebook.
Our office is casual yet professional. We have a small staff of self-motivated and creative folks with a varied background of experience and interests. Our team embodies and embraces our Core Values of Creativity, Excellence, Respect, Teamwork, Initiative, and Inspiration. Our furry mascot Spike (a Shih Tzu) spends time in the office. We are looking for someone who will complement our busy and friendly environment while providing top-notch customer service and navigating our sophisticated computer system that keeps our 7,000+ items organized and well-stocked.
We have a full kitchen with tasty snacks (coffee and chocolate!), inside bike parking, a large warehouse space for lounging, and pretty plants