Job Overview:
AAA Property Management, a long-established local Concord Residential Property Management Company, is seeking an experienced Maintenance Coordinator with strong communication skills, property maintenance knowledge, and exceptional organizational abilities. This role involves taking owner and tenant calls, coordinating maintenance work, and ensuring all tasks are completed efficiently and effectively. We require a candidate who is ready to step into the role with minimal training.
Responsibilities:
Communication
Answer and respond to tenant and owner calls and emails regarding maintenance issues.
Clarify and accurately categorize maintenance requests to prevent mischaracterization of issues.
Provide timely updates to tenants and owners on the status of their maintenance requests.
Coordination
Manage and prioritize maintenance work orders using the AppFolio software system.
Coordinate with a trusted network of contractors and handymen for repairs such as plumbing leaks, water heater issues, roof leaks, HVAC system failures, painting, fence repairs, and yard work.
Schedule and follow up on maintenance work to ensure timely completion and tenant satisfaction.
Verify the accuracy of work completed and resolve any discrepancies.
Administrative Tasks
Maintain detailed and organized records of all maintenance requests, work orders, and completed tasks.
Conduct follow-up communications with vendors and tenants to ensure all issues are resolved satisfactorily.
Utilize Microsoft Outlook for email correspondence and documentation.
Qualifications:
Experience
Minimum of 5 years of experience in property management or property maintenance coordination is required.
Proficiency in using the AppFolio software system is essential.
Proven ability to accurately diagnose maintenance issues based on tenant descriptions and coordinate appropriate responses.
Skills
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks efficiently and independently.
Proficiency with basic computer skills, including Microsoft Outlook.
Attributes
Strong problem-solving skills and the ability to think critically about maintenance issues.
Reliable and punctual with a strong work ethic.
Work Environment
Office located near the Sun Valley Mall in Concord.
Private office equipped with a computer, printer, scanner, and support system.
Spacious office building with a kitchen, private office, heating, and air conditioning.
Full-time position, Monday through Friday, 9 AM to 5 PM.
How to Apply:
If you are a highly organized individual with a background in property maintenance or management and possess excellent communication skills, we invite you to apply. Please send your resume to our email address or contact us at (925) 825-7283 for more information.