Bay Area fire alarm and security company hiring for a Service Coordinator to join our team working within our Pleasanton, CA office.
Position Responsibilities:
Schedule inspections, service calls, and installations while prioritizing the work in any given day.
Assist with the closure of service jobs in order to timely invoice customers.
Document all communication within internal third-party software.
Provide customers with job status updates within specific timeframes.
Collaborate with vendors, subcontractors and internal departments to ensure timely resolution of customers' service and repair needs, often with a sense of urgency when required.
Adhere to compliance requirements and company procedures at all times.
Demonstrate time management and personal organization skills.
Must be accountable, responsible, self-motivated, able to multi-task and work independently with a sense of urgency when required.
Need to be able to coordinate schedules of multiple technicians within the Bay Area geographical region within specified time limits and with accuracy.
Minimum Requirements:
High school diploma or equivalent.
2+ years of experience required.
Must be proficient in Microsoft Office software, ie. Word, Excel, and Outlook and ability to utilize 3rd party scheduling software.
20 hours per week (M-F, Noon-4:00 PM) to start with desire to increase hours and responsibilities. Commitment to daily/weekly schedule is mandatory.
Must be able to write clear and concise emails, with correct punctuation and spelling, in a business writing format.
Must be able to accurately do mathematical pricing calculations utilizing a calculator to compute hourly rates and billing details.
We offer:
Paid Time Off
Paid Holidays
Optional Medical, Dental, Life and Vision Insurance
Bi-Weekly Pay
Growth Potential
For immediate consideration, please email your cover letter and resume.
We look forward to hearing from you!