Requirements:
Education:
A high school diploma or equivalent is required. A bachelor's degree in hospitality management or a related field is preferred.
Experience:
Proven experience as a Front Desk Supervisor or a similar role in the hospitality industry.
Strong knowledge of hotel management software and reservation systems.
Customer Service Skills:
Exceptional customer service and communication skills.
Ability to handle difficult situations and resolve guest complaints effectively.
Leadership Abilities:
Demonstrated leadership skills with the ability to motivate and manage a team.
Strong problem-solving and decision-making skills.
Detail-Oriented:
Attention to detail is crucial for maintaining accurate records and ensuring guest satisfaction.
Flexibility:
Willingness to work shifts, including evenings, weekends, and holidays, as needed.
Computer Proficiency:
Proficiency in using hotel management software and Microsoft Office Suite.
Professional Appearance:
Neat and professional appearance to represent the hotel in a positive manner.
Language Skills:
Fluency in English/ reading and writing. Proficiency in additional languages may be a plus.
Problem-Solving Skills:
Ability to handle unexpected situations and emergencies calmly and efficiently.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Manage guest check-ins and check-outs efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and ensure confidentiality of information
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Manage phone systems, including answering calls, taking messages, and transferring calls to appropriate departments or individuals
- Oversee the reservation process and ensure accuracy of bookings
- Train and supervise front desk staff to provide excellent customer service
Skills:
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Proficient in using computer systems and software for reservations and guest management
- Ability to remain calm under pressure and handle difficult situations with diplomacy
- Knowledge of hotel operations and guest relations
Please submit your resume and detailing your relevant experience to me asap.
Experience in hospitality is required, but willing to train the right person.