Well established HVAC company is looking for a friendly, well organized, articulate team player for our fast-paced office. This position will support our technicians and other team members with scheduling, ordering parts, processing proposals and other duties as needed.
The ideal candidate to complete our team will possess the following qualities:
Well organized with great attention to detail
Ability to communicate clearly with customers and technicians
Excellent verbal and written skills
Ability to obtain detailed information for service calls and work orders
Familiarity with Marin and Sonoma counties
Responsibilities include:
Answer all incoming phone calls, multiple lines
Prioritize and schedule service calls
Dispatch, scheduled and support service technicians and job progress
Create, schedule and maintain work orders
Maintain, confirm and update customer database
Process proposals and communication with customers
Create purchase orders, order parts, track progress and receive deliveries
Filing and miscellaneous other duties
Experience:
Scheduling and dispatching
Answering busy phones
MS Word and Excel
Multi-tasking
Construction or HVAC background would be helpful but not required