Job Title: PSH Manager West County
FLSA Status: Exempt
Reports to: Housing and Homeless Services Program Director
Classification: Full Time
Wage: 69K to 74K DOE
West County Community Services (WCCS), a resourceful partner in providing temporary and permanent housing and related services for over 30 years, is expanding our Housing and Homeless Services Department. We are seeking a qualified and experienced individual to fill the new position of PSH (Permanent Supportive Housing) Manager in West County.
Under the general direction of the Program Director, the PSH Manager is responsible for managing permanent housing locations, Guerneville and Sebastopol, by providing daily oversight of program operations and staff. This position will be familiar with and will stay abreast of changes with the local, state, and federal regulations that govern permanent housing programs. The Housing Manager will lead a team of Case Managers, Services Navigators, Resident Managers and other support staff at multiple program sites.
Qualified candidates must have experience with Social Services (System of Care) with knowledge of Housing Services preferred, supervisory experience of at least 2 years, and the ability to process funding reports. Familiarity with HUD or County reports a plus.
WCCS offers a competitive benefits package that includes Medical, Dental, Vision, Life/ADD plans and a 403b retirement plan with employer match after six months of employment. The agency also offers generous paid vacation and sick days in addition to four days of supplemental paid time off.
Essential Functions
Ensure all requirements of program contracts are met including program accreditation, case management standards and reporting
Lead, direct, supervise and provide support for the program’s housing staff
Provide accurate and timely reports as required or as requested by the Program Director
Ensure that service delivery is of high quality and performed according to and within the WCCS policies and procedures, and contractual/licensing requirements
Responsible for the safety of the housing sites and its grounds to ensure that appropriate health, safety, and security activities and protocols are in place
Coordinate WCCS housing related Cal AIM billing
Duties and Responsibilities
Collaborate and communicate with other program and external partners of the organization
Supervise program staff including conducting regular individual and group staff meetings and case consultation
Research, design, and recommend program development strategies that align with best practices
Assist the Department Director in other projects, initiatives and duties when required or assigned
Attend regular staff meetings, trainings and other meetings as requested
Maintain high data quality with in the HMIS reporting system or others as necessary
Complete reporting and compliance reports as required by contracts and funding sources in a timely manner
Knowledge Skills and Abilities
Ability to handle multiple projects and responsibilities while working under pressure in a fast-paced environment
Current California Certified Residential Manager (CCRM) or equivalent, or willing and able to obtain certification within one year of hire
Written and oral fluency in English
Ability to initiate and maintain positive working relationships with relevant organizations and associations
Proven track record of exercising sound, independent judgment within established guidelines
Experience with grants and HUD regulations
Possess conflict resolution skills and have the ability to manage crisis situations
Professional demeanor with an ability to work with staff of all levels
Minimum requirements
Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, email and database software (HMIS specifically) necessary to perform work assignments
A strong work ethic, initiative, and an ability to manage confidential and sensitive information
Ability to understand and process reports related to HUD or County funding a plus
Degree in Human Services or related discipline preferred
Minimum two years of directly related experience working with housing homeless populations highly desired
Minimum two years of people management experience
Current CA driver’s license, acceptable driving record, and current vehicle insurance
Excellent communication and analytical skills
The above is intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Americans with Disabilities Act
WCCS has pledged to ensure that employees and applicants have equal access to job opportunities, will not be discriminated against based on having an actual or perceived disability, and will have the same opportunity for employment, promotions, and transfers as those individuals who do not have disabilities. WCCS complies with requests for accommodations under the Americans with Disability Act, including the Amendments Act.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.
Move, traverse – regularly moves about the properties on even and uneven ground to communicate and interact with tenants, clients, and staff
Communicate, exchange Information - must successfully partner with WCCS management and staff via phone, text, or email
Detect, identify – frequently reviews and researches program related topics via the internet
Strength – will occasionally move and/or rearrange items, up to 30 pounds
Stationary position – must be able to remain in a stationary position up to 25% of the time
Operate, draft/write, compile – consistently uses a computer and cell phone to communicate and submit reports
West County Community Services is an equal opportunity employer. Our agency values diversity and considers all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected.