The Multicultural Community-Based Patient Navigator/African American Services Coordinator directly assists clients with cancer in different settings, including public hospitals/health centers, community clinics, other community-based agencies, and in the home. In addition, this position conducts new client intakes and makes referrals to appropriate WCRC programs and services. This position will work primarily with African American clients, working in close collaboration with the Community Engagement Director/Support Group Facilitator, and other program/administrative staff. This is a part-time, non-exempt position, with some evening and weekends required, and this position reports to the Program Director.
Navigation:
Conduct client intakes and assessments for navigation services; make intra and inter-organizational program referrals as
appropriate; accompaniment to appointments, provide transportation, and assist clients in developing questions for medical teams
and other care providers
Assist clients in understanding their diagnosis, test results, and treatment options
Facilitate multiple care aspects (case coordination, information sharing, one-on-one support, follow-up)
Help clients make informed decisions by acting as their advocate regarding treatment options and medical compliance
Provide direct assessment, personal emotional support and referral to cancer education, financial assistance, survivorship, and
other programs
Maintain up-to-date understanding of cancer care (symptoms, treatment, wellness supporting techniques)
Meet with community stakeholders to communicate the benefits of WCRC navigation services on the lives of their clients
Provide patients with information to community resources to assist with needs
Conduct outreach to establish and maintain positive working relationships with medical personnel and community agencies
Facilitate client utilization of Season of Sharing program
Provide support and services such that they are in line with WCRC’s commitment to cultural humility and the organization’s core
values (community, compassion, and change)
Other duties as assigned by the Program Director
Community Building:
Collaborate with staff team in developing community presentations promoting WCRC services for African American community
members and audiences.
In coordination with the Community Engagement Director/Support Group Facilitator, identify health needs of the African
American population through client support and networks to assist in developing wellness classes for the African American
community.
Evaluation and Data Management:
Maintain accurate program data for ongoing program analysis/reference, evaluation, and development
Timely submittal of program data including intake, group attendance, and navigation hours
Qualifications and Experience:
BA/BS and/or 3-5 years patient navigation, case management, or equivalent experience in a community setting
Proficient in Microsoft Office Suite, comfortable with client-specific data entry
Experience dealing with chronic illness, grief, death and dying
Skilled at working with individuals that have life challenges that come with being under-resourced
Understanding of cancer and/or women’s health issues
Must be self-motivated, energetic, and committed
Must be comfortable communicating by phone, email, and text
Ability to work independently as well as in a team setting
Ability to work flexible hours
Demonstrates sensitivity and comfort working in a culturally diverse environment
Ability to communicate effectively with staff, volunteers, clients and outside agencies
Must have excellent verbal and written communication skills
Visit our website for additional information: https://www.wcrc.org/about-us/careers/