TO APPLY
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Send a brief cover letter and resume
Applicants for employment are considered without regard to race, color, religion, sex, age, sexual orientation or national origin, or any factors prohibited by local, state or federal law. We are proud to be an Equal Opportunity Employer.
The Warehouse Crew Member is responsible for maintaining our online store shipping/pick up orders, farmer’s market loadouts/inventory, and warehousing logistics for customers using our cold storage. They maintain a positive approach to answering emails sent to our Shop@ and provide excellent customer service by answering all incoming questions with cheery and thoughtful responses.
Attention to detail in regards to the aesthetic of each delivery package is of utmost importance. They must be packed according to SOP with Insulation, freezer packs, and labeled accordingly. With experience, this Specialist will know where we source all of our products and can be the standard bearer of our mission here at SCMC using our online platform.
Key Performance Outcomes:
Orders are shipped in a timely manner and contain all of the ordered product
Delays or shortages are to be communicated with customers immediately
All emails must be answered within 24 hours, must have fill in for off days
Organize Fulfillment area daily and maintain inventory, no boxes on floor
Customer service is most important, no negative reviews.
Key Responsibilities:
Print shipping labels and pack up orders to be shipped via Fed-Ex, build pick up orders for retail
All products stored must be properly labeled, dated, and organized according to SOP
Rotation of fresh and frozen products must be maintained, first in first out FIFO
Take orders on phone or online, confirm availability before guaranteeing
All orders must be charged correct shipping rate, ie ground vs overnight
Form connection with repeat customers to ensure consistent orders
Sort through deliveries from 35 Sebastopol daily and maintain monthly cold storage billing information
Sweep floors regularly and remove ice/frost deposits in freezer weekly
Write down questions you get from customers so we can answer them for you if you don’t know
Inventory management, out of stock items must be ordered from the production team
Qualifications:
Reliable, responsible, honest, and punctual
Maintain high inventory standards
Operate all equipment safely, including sharp knives
Work with power tools
Forklift: 1 year (Preferred)
Warehouse experience: 1 year (Preferred)
Strong written and verbal communication skills
Work with a sense of urgency
Desire for collaborative work environment, while able to work independently
Able to work in a temperature controlled environment (below 40 F degree)
Must be able to stand 8 hours
Must be able to lift 50 lbs
Enthusiasm for SCMC's mission - to provide the best meat processing in the North Bay
Knowledge of primal and retail cuts