Axis Community Health is a nonprofit community health center that is growing rapidly in response to the exciting changes that are occurring in the healthcare arena. Axis Community Health has served the Pleasanton, Livermore, and Dublin area since 1972. Our services include medical care, mental health counseling, behavioral health, and WIC nutrition services for Tri- Valley residents.
We would love for you to apply to join us on our mission to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.
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ESSENTIAL DUTIES/RESPONSIBILITIES:
Lead the operations of the front desk receptionists for the Axis Behavioral Health department, to include ensuring that front desks are staffed at all times and that services are provided in a professional manner that emphasizes excellent customer service.
Train and on-board front desk receptionists, ensuring team members’ success.
De-escalate and resolve patient issues, grievances, and inquiries, as necessary.
Register clients, collect, and record payments and submit all forms and payments according to established protocols.
Serve as part of the front desk team, to include working 2 – 3 evenings per week, greeting and checking in clients, directing clients to appropriate locations and services, completing client records, and billing activities, and ensuring that all clients receive excellent customer service.
Achieve competency in assigned electronic record systems and oversee and train the front desk team in EHR; monitor to ensure that EHR operations are conducted according to all Axis policies and procedures and that staff remains up to date on evolving practices.
In collaboration with Axis leadership and the I.S. department, assist with workflow development and EPIC service/enhancement pack user testing.
Oversee flow of client billing and payments and ensure that these functions are conducted according to all Axis policies and procedures to include adherence to all HIPAA and confidentiality requirements.
Communicate on an ongoing basis with members of other Axis departments, to including clinic, billing and administration to ensure that the operations of the front desks are conducted efficiently and according to existing and established policies and procedures.
Remain up-to-date regarding all Axis services and referral options and maintain close contact with managers of other programs to ensure open communication and consistency of services.
Oversee activities in the waiting room areas and ensure that the area is maintained in a safe, clean, and client-friendly manner.
Work with site safety personnel and site point persons to address any building-related issues when necessary.
Provide all services in a manner that is courteous and professional and ensure client confidentiality at all times.
Participate in staff meetings and trainings as directed.
Participate in a monthly/quarterly Epic upgrade workflow testing.
Perform other duties as assigned.
REQUIRED COMPETENCIES:
English/Spanish bilingual preferred.
Computer skills to include Microsoft Word and Excel, electronic medical record experience a plus.
Ability to interact effectively and in a supportive manner with people of all backgrounds.
Ability to remain calm in crisis situations and the ability to be flexible in a changing work environment.
Excellent customer service skills and the ability to develop and implement strategies that improve customer service overall operations.
Excellent written, verbal and telephone communication skills.
Organized, professional, dependable.
QUALIFICATIONS:
High School Diploma or equivalent.
2 - 3 years of experience as a receptionist or in customer-facing position, preferably in a behavioral health treatment setting.
BENEFITS:
Employer paid health, dental, and vision benefits to the employee.
Option to participate in a 403(B) retirement plan with employer matching contribution.
Partial educational reimbursement.
12 paid holidays.
Accrued paid time off with each pay period.
Employee discount programs.
CONNECT WITH AXIS:
Company Page: https://www.axishealth.org
Facebook: https://www.facebook.com/axiscommunityhealth
LinkedIn: https://www.linkedin.com/company/axis-community-health
Physical Demands and Working Conditions:
Work is normally performed in a typical office work environment. While performing the responsibilities of this position, the individual is required to have ambulatory skills sufficient to visit various parts of the organization. Requires the ability to reach with hands and arms, climb stairs and occasionally lift and/or move up to 30lbs. Requires sitting and standing for extensive periods of time, operating a computer keyboard, telephone and other equipment for extended periods of time. Travel to other Axis health centers and other local travel will be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Axis Community Health is committed to creating a diverse work environment and is proud to be an equal opportunity employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us for assistance. Link to "EEO is Law" poster: https://www.eeoc.gov/employers/upload/posterscreenreaderoptimized.pdf As part of our hiring process Axis conducts background checks.
Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.
Search Words: Customer Service, Health care, Clerical