NorCal Dental is a premier dental practice with three locations in the San Francisco Bay Area (Hayward, Newark, and Fremont) with expansion plans for a fourth location in the Sacramento area. We are seeking an experienced and qualified operations manager to join our team to support our continued growth. The operations manager will support all locations and report directly to the company President.
Qualifications
3+ years of management experience in healthcare, dental, or another high-volume service environment (retail, hospitality, etc.)
Financial acumen, including budgeting, payroll, and P&L oversight
Strong leadership and people skills—comfortable working with a wide range of personalities
Adaptability and problem-solving ability in a fast-paced environment
Bilingual skills (Spanish) are highly valued
Benefits
We offer a full-time Monday–Friday schedule ( along with 2 Saturdays per month with day off during the week during Saturday work weeks), comprehensive benefits (medical, dental, vision, PTO), and a collaborative environment where you can grow your career while making a lasting impact on patients' lives.
Benefits & Perks
We offer a comprehensive benefits package designed to support you in all aspects of life:
Kaiser Medical Insurance/ Dental insurance with vision
Complimentary Life Insurance Policy
Short-Term & Long-Term Disability
Identity Theft Protection
Legal Services Package
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
Responsibilities
As our Dental Operations Manager, you'll ensure the practice runs smoothly, efficiently, and in compliance with healthcare regulations
You'll act as the key leader for both people and processes, balancing business priorities with patient-centered care
Leading and inspiring a diverse team, creating a culture of trust, collaboration, and accountability
Overseeing daily operations to keep the practice running efficiently and patients cared for seamlessly
Managing budgets, payroll, financial data, and performance metrics to drive profitability
Supporting high-volume patient flow (30+ patients per day across various clinics) by coordinating staff and resources effectively
Ensuring compliance with OSHA, HIPAA, and other healthcare regulations
Training, coaching, and mentoring staff for long-term success and professional growth
Handling escalated patient concerns with empathy and problem-solving skills
Driving process improvements to enhance both the employee and patient experience
Other responsibilities as needed
Clinical employees include dental assistants and staff assisting with actual direct treatment of patients
Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties
Salary - Final pay will depend on experience and qualifications (Current range estimated $65,000 - $75,000 per year)