Mayacama is a private golf and lodging club situated in the beautiful rolling hills of northeastern Santa Rosa, California.
We are seeking individuals for our Full Time and Part Time Server positions. Applicants must have an exceptional personality, an attitude of service, and excellent communication skills. Individuals must be willing to work weekends and holidays.
SUMMARY
Provides food and beverage services in a friendly, efficient, and professional manner; ensures a positive experience for all members and guests.
DUTIES AND RESPONSIBILITES
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Greets members and guests upon arrival; assists host with seating as needed.
Ensures delivery of menus/wine lists to patrons and describes all daily specials.
Takes food and beverage orders accurately and courteously; responds to members and guests questions regarding food and beverage items.
Opens/presents/pours wines and champagnes in a professional manner as needed.
Accurately writes tickets for food and beverage items; turns tickets into kitchen/bar in a timely manner; coordinates with kitchen staff to clarify any special requests.
Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed.
Reviews food order for accuracy and presentation prior to delivering to patron; coordinates with kitchen staff to rectify any deficiencies.
Refills patrons’ beverages as requested; monitors patrons during meals to provide for all needs.
Suggests desserts to members and guests at completion of meal; accurately takes and delivers dessert orders.
Delivers chits to members and guests upon meal completion.
Handles all credit card charges as prescribed by standard operating procedures of daily sales.
Receives signed chits from members and guests ; turns them into manager on a daily basis.
Clears and resets tables as needed.
Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
Maintains cleanliness and sanitation at all times; performs closing clean-up duties.
Resolves patron problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
Answers phone in a courteous and timely manner.
Assists other staff members as needed to ensure optimum service to all members and guests.
Attends pre-meal meetings as requested by the Manager.
Completes all necessary paperwork; maintains files and records.
Performs other duties as assigned by manager.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Previous experience in restaurant setting preferred
Thorough knowledge of state liquor regulations; ability to identify when a patron has had his/her alcohol limit
Strong organizational skills: ability to manage priorities and workflow
POS knowledge required (Jonas a plus)
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Excellent customer service skills
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Bilingual skills a plus
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds
Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Full time position offering paid vacation, sick time and holiday pay. Benefits Packages includes Medical, Dental, Vision, 401K Retirement Plan, 401K Employer Match, Employee Assistance Program, Company paid life insurance, Free Parking, Free Meals, Free Golf, Club House Discounts and much more.
Part Time position offering sick time holiday pay(if worked), 401K Retirement Plan, 401K Employer Match, Free Parking, Free Meals, Free Golf, Club House Discounts and much more.
If you desire to join an incredible team, with an opportunity to be a valued team member of one of the most beautiful Private Golf Clubs in the Sonoma County area, please submit your resume for consideration of simply fill out our application on-line at https://mayacama.com/careers/