APPLY HERE: https://careers.gallo.com/job-invite/103912/
The Seasonal Part-Time Retail Service Support Worker will supportRombauer Vineyards with assisting their teammates with the smooth running of the Retail Sales Room. They are a primary Customer Service representative at Rombauer Vineyards ensuring a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. They ensure excellent customer service by providing a clean, efficient and organized workspace. They also provide a positive product image to all visitors. May assist with hospitality special events as needed.
Anticipated Start Date - Middle of May to the beginning of June 2024
Compensation
Hiring Range Posted: $18.00 / hr - $18.00 / hr + Tips
What You Will Do:
Retail Sales Support (90%)
Supports tasting and tour areas with glassware, waste removal, wine tasting tools and literature.
Assists with preparing the Retail Sales Room for guests. Ensures the proper opening and closing procedures of the Sales Room and Winery are carried out in a thorough manner following the checklist provided by management.
Maintains stocked wine and water refrigerators and retail space throughout the shift. Assist guests in the tasting room with retail purchases.
Keeps workspace including warehouse, staff bathrooms and breakroom clean.
Regularly checks guest bathrooms multiple times per shift. Cleaning and restocking all bathrooms as needed.
Warehouse/Inventory- Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room. Accurately samples out wine for pours, donations, and breakage.
Supplies- Assists in supply monitoring and inventory. Notifies manager of low stock items. Restocks supplies where needed in the tasting room, bathrooms, warehouse and breakroom.
Patio Space- Ensures patio and parking lot are free of all trash. Blow off patio and wash as needed. Wash cushions and umbrellas as instructed by manager. Clean metal and wooden tables with appropriate cleaning supplies. Assist in displays including flowers, and seasonal displays.
Urgently report any facility issues to management.
Empty, load and dump all trash and recycling from all indoor and outdoor receptacles.
Support tasting experiences with restocking ice bin, ice buckets, dump buckets, other service elements.
Ensures that the correct wines are packaged, and the appropriate POS materials are included with all transactions.
Assist Hospitality Assistants with greeting and checking-in all visitors. Including both walk up customers, and those with a reservation (10%)
Accurately tracks reservations and customer information.
Pour guests an opening splash when appropriate.
Ensures guests understand property layout and experience.
Provides guests with anything that they will need for experience. Including but not limited to menus, pricelists, water, birthday gift, special occasion sign, chairs, pens, club forms, blankets, heaters etc.…
Provides general tourist information.
POS duties- Takes orders, schedules reservations, responds to general inquiries and performs daily sales using the POS system.
Multi-tasks while remaining focused on providing excellent customer service.
Reports positive and negative guest feedback to Managers.
Occasionally performs data entry in support of wine club or web sales.
Anticipates guest needs.
To view a full job description and APPLY, please click here: https://careers.gallo.com/job-invite/103912/