RESTAURANT MANAGER JOB DESCRIPTION
Established in 2012, AKIRA has been a successful sushi restaurant in Santa Cruz County. Nominated best sushi restaurant in Santa Cruz for many years, we strive to provide not just the freshest seafood and sushi but also the best environment to work at. Our diverse staff is what we build our brand and culture from. Our staff members come from many different backgrounds, with different experience and skillsets. Yet all members work together in a very positive and tight-knit environment.
Our second AKIRA location was established in 2017 in Aptos Village, and has been moving towards a more positive direction despite Covid-19. AKIRA APTOS caters to not just middle- and high-class clienteles here in Aptos, but also to all types of customers coming from Watsonville, Santa Cruz, and even from Hollister. We have a growing number of local followers as well as tourists. Our customers come to us not just because we serve the best sushi, but also because we have a well-trained friendly staff. Our goal is to streamline AKIRA APTOS and turn it into a more structured corporation and a more high-end venue. We are looking for a MANAGER with experience in food & beverages and restaurant industry to help coordinate the FOH and BOH staff to meet the ultimate goals.
JOB DESCRIPTION & RESPONSIBILITIES:
o Recruiting, hiring and training Front-of-House staff, including servers and hosts
o Organizing FOH staff's weekly schedule
o Developing, implementing, and monitoring schedules for the operation of all food and beverage sub-departments to achieve a profitable result
o Streamlining the restaurant's flow to improve the guest experience
o Monitoring FOH labor cost via our scheduling app
o Implementing effective control of food, beverage, and labor costs
o Enforcing food handling regulations and other guidelines to increase guest safety
o Organize the activities of the Food and Beverage to maintain the highest standards of food and beverage quality, outstanding service and merchandising to maximize guest satisfaction
o Abiding all State, Federal and Corporate requirements pertaining to serving alcoholic beverages
o Leading, directing and managing all FOH and BOH operations including the sushi bar, kitchen, and service staff during business hours
o Handling issues that may arise from all departments including the sushi bar, kitchen, and service staff
o Promoting the restaurant and finding ways to bring in more customers
o Handling customer complaints
o Handling cash register
o Issuing gift cards
o Organizing staff meeting when necessary
o Relaying important messages and/or issues related to the business to the owners in order to come up with the most optimal solutions
o Communicating with the owners on a regular basis regarding the business operation
o Communicating with the staff members on a regular basis regarding the business operation
o Regularly review and evaluate the degree of guest satisfaction of the individual restaurants and banquet service, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment
SKILLS REQUIRED:
o At least 2-3 years of restaurant managing experience
o Leadership to guide and inspire staff
o Understanding of how the food service industry works
o Strong organizational skills to keep things running smoothly and effectively
o Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers
o Financial knowledge to manage the budget effectively and keep the restaurant profitable
o Analytical skills to interpret reports and make data-driven decisions
o Ability to use basic commands on Microsoft Words and Excel, and basic computer maneuver
o Customer service and interpersonal skills to create positive relationships
o Ability to stay calm in a fast-paced environment and pressure
o Strong interpersonal skills to handle difficult customers or resolving conflicts between staff members
o Passion to providing excellent customer service, including but not limiting to compassion and empathy
o Ability to delegate tasks, lead by example and inspire employees to work hard
CERTIFICATIONS REQUIRED:
o ServSafe Certification up-to-date
o RBS (Responsible Beverage Service) Certification up-to-date
ADDITIONAL REQUIREMENTS:
o 2-3 years of experience in restaurant management
o 2-3 years of experience in managing FOH and BOH staff
o 2-3 years of experience in Food and Beverage management
o Experience and skills in handling difficult customers as well as employees
o Flexibility in schedules
o Must be open to work lunch shifts, dinner shifts, weekends and certain holidays
o Must be able to pick up extra shifts
COMPENSATION, BENEFITS and MORE:
o Starting at $25/hour to train with our current manager. Wage can be increased depending on past experience, knowledge, skills, and how fast you learn
o Employee discounts on food, beverage and merchandise
o Vacation and Sick Leave are offered with this position, CONDITIONS APPLIED
WHEN APPLIED, please include your resume.