OVERVIEW
The Front-of-House Team at Park Tavern on Washington Square represents the restaurant with the highest levels of hospitality, professionalism, and sanitation safety. You will play a key role in creating an exceptional dining experience through attentive service, expert knowledge, and a welcoming presence. Our team members interact with guests, colleagues, and management in a collaborative and professional manner, ensuring every guest feels valued and well cared for.
WHAT YOU’LL DO
-Cultivate one of the most welcoming spaces in San Francisco—a place for locals and tourists alike to gather and enjoy an outstanding experience.
-Uphold exceptional hospitality standards, ensuring guests feel welcomed from the moment they arrive.
-Demonstrate a thorough knowledge of Park Tavern’s service standards, food, beverage, and wine programs.
-Maintain a clean and organized work environment, handling all equipment with care and following all sanitation protocols.
-Clearly communicate Park Tavern’s service style and ambiance to guests.
-Provide seamless service, whether greeting and seating guests, taking orders, preparing drinks, or delivering food and beverages with precision.
-Anticipate guest needs and accommodate special requests, including dietary restrictions.
-Enhance guest satisfaction through personalized service and strategic upselling of food, beverages, and wine pairings.
-Monitor guest feedback and address any concerns to ensure a positive dining experience.
-Assist in table maintenance, including clearing, resetting, and ensuring a tidy dining area.
-Foster a positive team environment by actively contributing to service flow and upholding restaurant standards.
-Support various service needs throughout the restaurant, including assisting at the front door or bar as needed.
WHO YOU ARE
-You have a genuine passion for hospitality and creating memorable guest experiences.
-You are friendly, professional, and thrive in a fast-paced environment.
-You advocate for guests and take initiative to resolve any issues with care.
-You excel at communication, whether with guests, colleagues, or management.
-You are highly organized, able to multitask, and manage time efficiently.
-You’re a team player, ready to assist wherever needed, from greeting guests to running food or bussing tables.
-You remain calm and composed under pressure while thinking quickly to problem-solve.
-You take direction well, collaborate effectively, and help create a positive workplace culture.
KNOWLEDGE, SKILLS & ABILITIES
-Previous bartending experience required
-Experience in tableside service is a plus
-Strong knowledge of cocktails and spirits
-Ability to work efficiently in a fast-paced environment
-Excellent communication and customer service skills
-Must be punctual and reliable