Mayacama is a private golf club where each and every member of our team provides an unsurpassed experience for our members and their guests. Our mission is to empower a team of individuals whose passion comes from providing hospitality at its best with uncompromising service.
Mayacama is situated in the beautiful rolling hills of northeastern Santa Rosa, California. We are seeking individuals to fill our Concierge position
We have a Full Time Position available with desired schedule of Sunday - Wednesday 3pm - 11:30pm.
This is a full time position offering paid vacation, sick time and holiday pay. Benefits Packages includes Medical, Dental, Vision, 401K Retirement Plan, 401K Employer Match, Employee Assistance Program, Company paid life insurance, Free Parking, Free Meals, Free Golf, Club House Discounts and much more.
If you desire to join an incredible team, with an opportunity to be a valued team member of one of the most beautiful Private Golf Clubs in the Sonoma County area, please submit your resume for consideration or simply fill out our online application at mayacama.com/careers.
CONCIERGE POSITION
Assist members/guests providing gracious and sincere customer service in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.
DUTIES AND RESPONSIBILITES
The following reflects definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
To understand and respond to all member and guest needs and requests in a friendly, helpful, timely and professional manner.
To follow all specified procedures in administering the affairs of the concierge desk; including travel assistance, dining reservations, providing information (and reservations) for local attractions, ticketing, arrival amenities and prepare detailed itineraries.
To assist with coordination of transportation, residence guests, amenity deliveries, and property explanation and orientation.
To develop and maintain a working knowledge and contact base of the local area and surrounding areas, to be able to provide members and guests with information regarding points of interest, local services, location, cost, hours of operations, etc.
Register(check-in) members/guests and assigns rooms; complies and accommodates special requests whenever possible.
Operates front office equipment including but not limited to the copy machine, Front desk computers, fax machine, postage machine, etc.
Processes member/guest check-outs including reconciling billing and following up with receipt documentation.
Posts and files all charges to members accounts including charges post check out such as transportation charges or in-room amenity charges.
Uses proper telephone etiquette and put forth by management.
Reports unusual occurrences or requests to the Clubhouse Manager
Knows all safety and emergency procedures and accident prevention policies and procedures
Maintains the cleanliness and neatness of the front desk area including reporting of inventory shortages and overstocking.
Finishing shift by communicating relevant information to following shift members as to set them up for success!
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Effective decision making skills, and strong problem-solving skills
Ability to acquire and maintain relationships with Members, staff, and vendors.
Good presentation skills, strong communication skills (verbal, listening, writing)