We are a thriving plumbing company based in the beautiful city of San Francisco, and we're currently seeking a talented and organized individual to join our team as a Dispatcher or C.S.R If you have excellent communication skills, a strong focus on customer service, and experience with Service Titan, we want to hear from you!
Responsibilities:
- Efficiently manage and prioritize incoming service requests, ensuring timely dispatching of our skilled plumbing technicians.
- Communicate effectively with customers, addressing their queries, providing updates, and ensuring a smooth customer experience throughout each service call.
- Utilize Service Titan software to track job progress, maintain accurate records, and generate reports as required.
- Collaborate closely with our team of plumbers to ensure efficient scheduling and maximize productivity.
- Proactively identify any potential scheduling conflicts or issues, and resolve them promptly to maintain seamless operations.
- Maintain clear and consistent communication with all stakeholders, including customers, technicians, and management.
Requirements:
- Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally.
- Exceptional organizational abilities to effectively manage multiple tasks and prioritize accordingly.
- Previous experience with Service Titan software is highly preferred, as it will be a crucial tool in streamlining dispatching processes.
- A customer-centric mindset, with the ability to provide outstanding service and support to our valued customers.
- Demonstrated problem-solving skills and the ability to think quickly on your feet in a fast-paced environment.
- Strong attention to detail and accuracy in maintaining records and reports.
- Ability to work well both independently and collaboratively within a team.
Compensation:
Compensation will be negotiated based on the candidate's skills, experience, and qualifications.
We offer a positive work environment, opportunities for growth within our expanding company, and a competitive compensation package. If you're ready to join a dynamic team and contribute to our success, please submit your resume and a cover letter detailing your relevant experience.
We look forward to reviewing your application and meeting you soon!