Sonoma Technology is looking for a Customer Service & Operational Support to provide remote, on-call troubleshooting for air quality and meteorological measurement projects, working 40 hours per week, Tuesday through Saturday (8 a.m. – 5 p.m.), available to respond to alerts. This position can work remotely.
Selected by the North Bay Business Journal as one of the Best Places to Work for the 17th consecutive year, Sonoma Technology is a consulting firm that provides innovative, science- and technology-based solutions for our clients' environmental challenges worldwide. Our integrated teams of air quality and environmental scientists, meteorologists, software engineers, and specialists tailor products and services to best serve our clients. We empower our clients to make informed, timely decisions about environmental issues.
We believe that our most valuable resource is our team. We offer a casual but professional work environment, a competitive benefits package to full-time employees, and an opportunity to address intellectually challenging environmental issues. We organize a variety of inclusive activities throughout the year and enjoy a balanced and supportive culture. For more information about our culture, visit www.sonomatech.com/charter.
Sonoma Technology is an affirmative action and equal opportunity employer. For more information, visit www.sonomatech.com.
Key Responsibilities
Follow written instructions and Standard Operating Procedures (SOPs)
Respond to after-hours alerts, including troubleshooting of instruments, data acquisition systems, software, and related equipment
Document issues related to alerts
Communicate information to project managers and/or clients, as directed
Required Qualifications and Skills
Experience following Standard Operating Procedures (SOPs), which include troubleshooting and communication procedures
Proficiency with computer operating systems and software
Reliability and dependability in responding to automated, after-hours alerts
A high level of accuracy, efficiency, attention to detail, and problem-solving skills
Ability to communicate effectively, both verbally and in writing
Aptitude for working both collaboratively and independently, as required
Desired Qualifications
A degree, course work, or experience in an environmental or physical science/STEM field
Experience in a remote troubleshooting and/or after-hours response role
Experience with data communications equipment
Knowledge of data acquisition
Salary Range
$17.00 to $18.00 an hour
To Apply
Please send a letter of interest and a resume by email, mail, or fax to:
Cathy Anthony
Sonoma Technology, Inc.
1450 N. McDowell Blvd., Suite 200
Petaluma, CA 94954
No calls please. Include this job reference code in your communication: CSSA