Position: Customer Care Specialist
Compensation: $25/hr
Location: San Francisco, CA 94110 - Hybrid (Minimum 3 days per week in-office)
About Us
Audigo (www.audigolabs.com), based in San Francisco, CA, develops innovative, portable, and user-friendly audio and video content creation tools. Our mission is to revolutionize how people create with audio, and we're looking for a passionate Customer Care Specialist to join us on this journey.
The Role
We are looking for a Customer Care Specialist to join our team and be the frontline in interacting with our customers, providing thoughtful and efficient solutions to their inquiries. The successful candidate will be responsible for a variety of tasks including responding promptly to customer messages and inquiries, working with our engineering and marketing teams to respond to debug complex issues, and identifying opportunities to improve the customer experience through creating support content.
As our product is technical in nature, it is expected that the candidate be able to handle a variety of queries ranging from sales-related questions from current and prospective music creators and podcasters to technical support questions which may involve audio recording, WiFi, and Bluetooth technologies.
This is an excellent opportunity for someone with strong organizational and written skills and a passion for providing excellent customer service to learn how a consumer technology startup operates. The ideal candidate will have a positive attitude, be able to multitask effectively and have excellent communication skills.
Ideal Candidate
We are seeking someone who:
- Possesses excellent communication skills, both written and verbal.
- Has a strong customer service orientation and the ability to handle various customer needs with patience and empathy.
- Demonstrates a good technical understanding, especially of audio systems, consumer electronics, mobile apps and networking technologies (WiFi, Bluetooth) to provide effective troubleshooting and support.
- Is organized, can manage multiple tasks simultaneously, and is adaptable to a fast-paced environment.
Commitment
This role will require a minimum of 20 hours per week with responsibilities expanding based on performance. The candidate would be expected to work in-person from our Mission office at least 3 days per week.
Our Work Environment includes:
- Modern office setting
- Casual work attire
- Safe work environment
- Complimentary snacks and beverages
If interested in applying for this role, please send an email and provide an up-to-date resume and a note on why you would be a good candidate.