Join the County of Sonoma Human Services Department as an Account Clerk II!
Starting salary at $27.30/hour ($56,978/year), plus a competitive total compensation package, and an additional $1.50 per hour for fluent bilingual positions!
The Human Services Department (HSD) is currently recruiting to fill two full-time fluent bilingual (English/Spanish) Account Clerk II positions, one in the Adult and Aging Division and one in the Finance Division. We are looking for candidates who love to problem solve, are logical thinkers, have an aptitude for reviewing tables and matrices of numbers, and want to provide a high-level of customer service to their colleagues and the general public. If you are adaptable, able to shift gears quickly, and like working in a fast-paced environment - join us now!
Account Clerk II’s are primarily responsible for reviewing and adjusting transactions and accounts, screening documents for accuracy and adherence to requirements, providing excellent customer service over the phone and in person, and authorizing payments in compliance with established department procedures, regulations, and record keeping practices. Account Clerk II's will also:
Sort and process mail, and create letters, forms, reports, memos, and notices
Answer provider questions regarding timesheets, pay period breaks, overtime, submitting timesheets, and paycheck tracking
Complete verifications from multiple sources (banks, apartment complexes, medical, and others) accurately per Division confidentiality policies
Receive and process license applications and payments
Order office supplies and prepare weekly deposits
Enter personal information accurately in the appropriate database
Provide collections data to department Accounting Technicians for use in State reports
Respond to client calls and assist clients with the repayment of overissued benefits
Post client payments to our eligibility system, the California Statewide Automated Welfare System (CalSAWS)
The ideal candidates will possess:
The ability to perform accurate data entry
Experience reviewing, processing, and maintaining fiscal transactions and accounts
Experience performing high-level customer service duties
The ability to manage a high volume of calls in a fast-paced environment
Strong interpersonal, problem-solving, and multi-tasking skills
Attention to detail and effective organizational skills
The ability to work both individually and as part of a team
Experience with Microsoft Excel and Word applications
Salary is negotiable within the established range and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit,
www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve. Apply by 7/01/24