Technical Account Manager – Unit 42 MDR

Your CareerThe Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks’ Unit 42 Managed Services adoption. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42’s security footprint.Your ImpactAct as the main technical point of contact for Managed Services customers, owning the relationship end-to-endDevelop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive the managed services adoption to ensure they are leveraging the solution to achieve full business valueLeverage deep knowledge of MSSP/MDR operations, XDR, SOAR, and incident response to guide customersBe the first line of defense in solving customer technical  questions/clarifications, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over timeDrive onboarding, service adoption, and ongoing alignment.Manage escalations, service reviews, and response coordination with internal teamsOwn and lead projects in a fast-moving, high-pressure environmentAdapt quickly, build workflows, and help define scalable processes to improve service deliveryCommunicate clearly with both technical and executive stakeholders.