Customer Services Specialist
Professional and Continuing Education
Summary of Job Details
Under the supervision of the PaCE Registrar and Manager, Customer Service and Outreach, the Customer Service Specialist provides strong customer support services to Extension students, Extension instructors and members of the public. Follows established procedures for student enrollment and maintenance of students' academic records. Processes fee payments and refunds, issues transcripts and certificates. In addition, the person in this position works with international students and assists with publicity and the promotion of Extension programs and special events. Working with the other team members, the incumbent maintains an audit compliant office, trains new staff (as may be added) and maintains up-to-date files of students, student services policies, and office practices. Assist with the implementation of the CRM platform and customer outreach campaigns in coordination with program marketing efforts.
Required Qualifications
High school diploma or GED.
1-3 years of experience in customer support and outreach, ticketing systems.
1-3 years of experience with MS Office Suite, Google Workspace, Zoom and similar online collaboration platforms.
Demonstrated excellent interpersonal and writing skills for collegial and professional exchanges with diverse audiences including students, parents of students, faculty, and staff.
Service orientation, active listening, critical thinking.
Ability to function effectively as a member of a team as well as independently, and to execute numerous tasks with demanding time frames.
Special Conditions of Employment
Satisfactory conviction history background check
UCSB is a Tobacco-Free environment.
Days/Hours: Monday-Friday; 8am - 5pm
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
Application review begins 7/5/24
Apply online at https://jobs.ucsb.edu
Job #51871