Program Specialist
UC Education Abroad Program
Summary of Job Details
The Program Specialist is a seasoned, experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems and issues of diverse scope and determines solutions. Independently advises on and resolves a full range of issues. Works within the organization to recommend changes to policies, practices, and procedures. Provides guidance on issues requiring in-depth knowledge of specialized programs. Reporting to the Managing Supervisor, the Program Specialist serves as the primary operating liaison between the University of California Education Abroad Program, Systemwide Office (UCEAP) and (a) UC Study Center staff worldwide; (b) Study Abroad offices on the UC campuses; and (c) UC students participating in UCEAP. Directly responsible for all operational and logistical activities pertaining to an assigned portfolio within the more than 5,500 UCEAP program participants each year, in over 40 countries worldwide. Collaborates with all program teams to develop and integrate best practices and provide back-up support. Works to ensure these processes are as advanced and efficient as possible. Maintains primary responsibility for communicating policies pertaining to all operational aspects of students' programs (applications, visa requirements, housing, on site logistics, non-academic health accommodations and disability issues, host institution acceptance) to the staff abroad, campus offices, UCEAP staff, and students on UCEAP. Assembles and maintains program information, manages student information, and files, and generates reports in a combination of complex in-house and third-party databases. Collaborates with IT and Marketing units on operational web and database issues and developments.
Required Qualifications
Bachelor's degree in related area and / or equivalent experience / training.
4-6 years of relevant experience, including two or more years of administrative experience, or equivalent combination of education, training, and work experience.
Excellent oral and written communication skills.
Sound judgment, with decision-making and problem-solving skills.
Ability to develop original ideas to solve problems.
Ability in problem identification and reasoning.
Ability to work collaboratively and coordinate within a complex organization.
Interpersonal skills, multicultural competencies, and ability to work with diverse populations.
Previous project management experience.
Proficient in Microsoft Office, including MS Teams and SharePoint or equivalent.
Previous experience with enrollment management systems, productivity, and database management software.
Knowledge of web and social media tools.
Experience interpreting and applying government or other organizational policies, requirements, or regulations.
Ability to identify measures of system performance and actions to improve performance.
Special Conditions of Employment
The UCEAP Systemwide Office is located in Goleta, CA (near the UCSB campus). Eligible for a work arrangement which may require presence at the UCEAP Systemwide Office for occasions such as leadership and staff meetings, delegation visits, training, study abroad fairs, etc. The University is unable to pay or reimburse expenses prohibited by University policy, including travel expenses associated with commuting to the designated office.
Satisfactory conviction history background check
UCSB is a Tobacco-Free environment
Days/Hours: M-F; 8am - 5pm Pacific Time or Similar Schedule
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
Application review begins 6/11/24
Apply online at https://jobs.ucsb.edu
Job #69469