Join our thriving manufacturing company as a Customer Service Specialist/Administrator and play a pivotal role in delivering exceptional service to our valued clients. If you thrive in a fast-paced environment, have a knack for order processing, and excel in customer interactions, we want you to be the cornerstone of our customer service team! Responsibilities:
Process incoming orders using our internal CRM and ERP software systems.
Efficiently manage invoices and purchase orders for seamless transactions.
Serve as the primary point of contact for our esteemed clients, addressing inquiries and concerns promptly and professionally.
Collaborate with internal teams to ensure accurate and timely order fulfillment.
Manage and nurture relationships with key accounts, providing personalized support.
Contribute to process improvements and enhance the customer experience.
Requirements:
Strong organizational skills and ability to manage multiple tasks simultaneously.
Experience using CRM and ERP software for order processing (training provided if necessary).
Excellent communication skills, both written and verbal.
Customer-centric attitude with a dedication to resolving issues effectively.
Detail-oriented mindset for accurate data entry and record-keeping.
Previous experience in manufacturing or customer service is a plus.
Benefits:
Competitive compensation and benefits package.
Opportunity to work in a dynamic and collaborative manufacturing environment.
Chance to play a vital role in customer satisfaction and company growth.
Ongoing training and professional development opportunities.
Supportive and inclusive company culture.
If you're passionate about delivering top-notch customer service, managing orders flawlessly, and taking ownership of client relationships, we invite you to join our team. To apply, please submit your resume
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.