Vacancy caducado!
Slack Systems Administrator Location; Remote JOB DESCRIPTIONThis role resides within the Enterprise Wide Applications team and will have a variety of responsibilities including assisting with strategic projects from start to finish and enforcing governance within our collaboration applications. You will work closely with our client s Global Service Desk to assist with troubleshooting, enforce best practices, and create and maintain both internal and employee-facing documentation for supporting Slack and other collaboration applications to ensure best-in-class service. You should be comfortably familiar with Slack APIs and have experience using apis in a production environment.
- Conducting audits within various collaboration applications, presenting findings, and assisting with remediation of audit findings.
- Assist with system improvement projects from design through implementation and support. The individual in this role will be working directly with users to collect requirements, write test cases, implement, test and deploy new features on a periodic basis.
- Support our Global Service Desk team in technical troubleshooting employee issues.
- Updating documentation for policies and procedures related to various collaboration applications
- At least 2 years experience managing Slack Enterprise Grid (bonus if managed multiple SaaS collaboration applications), preferred to be certified Slack Admin or Developer, 2+ years of consulting experience, preferably focused on process optimization, system implementations, and application integrations.
- Proven track record of having implemented, improved and supported enterprise class SaaS systems. This includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support.
- Demonstrable ability to work collaboratively with a diverse and global team, ability to work with minimal oversight, manage and lead small to medium projects or parts of larger programs requiring program management involvement Solid grasp of IT fundamentals, including SDLC, agile methodologies, and change management.
- BS / BA or equivalent work experience.
Vacancy caducado!