Company DescriptionWHO ARE WE?Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.Job DescriptionWHAT’S THE JOB?At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.As a District Manager , you will be a highly valued, primary representative for Dexterra. In this role, you will work with management team members and enabling support functions in supervising multiple account operations. The District Manager has the primary mission of fostering client relationships and negotiating client contracts to increase new business opportunities and profitability for the Company. District Managers foster long term relationships by delivering operational excellence to meet client and customer needs. Key Responsibilities:
Maintain a visible presence at the account level to foster and strengthen relationships with all clients
Embed client retention as a daily process through thoughtful actions and attitudes, using the Tenacity Client for Life methodology
Develop and maintain a strong understanding of client needs and tailor services to meet their specific requirements
Align key Dexterra contacts with like positions within the client organization to create a strategic web of influence
Identify gaps and opportunities and determine root causes in operating standards and overall client satisfaction
Communicate performance expectations clearly, monitor and reward performance to ensure that plans, goals, and budgets are met
Identify new opportunities to market and sell new products and services within existing clients or to new clients
Utilize the Miller Heiman sales methodology and process to enhance selling strategies and outcomes
Oversee the management team to ensure operational strength through quality checks and other methods
Facilitate regular team meetings to ensure alignment on goals and objectives, and to address any issues or concerns
Foster a culture of continuous improvement, encouraging innovation and efficiency in operations
Ensure compliance with all company policies and regulatory requirements
Manage budgeting and forecasting processes, ensuring financial targets are met
Provide leadership, development, and mentoring to management team members, enhancing their skills and career growth
Ensure the implementation of health and safety policies to create a safe working environment for all employees
Manage conflict resolution and address any issues or grievances promptly and effectively
QualificationsWHO ARE WE LOOKING FOR?
Undergraduate degree or diploma in one or more integrated facilities management services preferred
Minimum of 5 years of management experience directing a team in facilities management or a related field
Proven experience managing janitorial services, with a preference for public sector experience in transit, municipal work, and hospitality
Excellent communication and presentation skills, both oral and written
Ability to lead others by demonstrating empathy, open-mindedness, and respect
Familiar with health, safety, and environmental management systems
Ability to travel between sites on a regular basis, with travel required
Strong interpersonal skills and the ability to build and maintain effective relationships with clients and team members
A clear criminal record check is mandatory for this role
Additional InformationWHAT’S IN IT FOR YOU?
Be part of an industry that's more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.#IND1