DescriptionThe Alternatives Operations Associate will assist with day-to-day processing for the Alternative Investment Platform. They will be part of the initial build participating in the creation of written operational procedures outlining the “how” for Advisors and Clients. The role will support management of the processes of onboarding managers, investors, KYC/AML requirements, Bank and SEC regulatory reporting, Fund Audits, and Client Reporting. This direct report to the Lead Platform Manager will work with Compliance, Operations, and the Advisors continuously. Process workflows will be documented and maintained by this operations person. Change Management will be a formal process supported by this role and help maintain a high standard of care is followed for Advisors, Clients and External Managers. This person will support the building of the initial infrastructure workings with internal and external constituents in support of the growth of capacity to become a multi-billion AUM platform integrated into the Wealth Platform. The operations associate will be working closely with the platform lead, sr. operations as well as technology to automate as much as possible based on priority, budget, and demand from the client base. The role will also be assigned to transitions when a team comes onboard, and then will revert over to the Alts platform when we are boarding a Fund. Boston, San Francisco, or NYC office will be the main location for the role, and from time to time they may travel for transitions or for a new fund launch. Primary responsibilities include
Responsible for onboarding approved external managers to the platform.
Responsible for the Subscription/Redemption processes for Clients investing in Alternative Products.
Responsible for addressing KYC/AML and all regulatory elements for Clients.
Responsible for creating and maintaining the Operational Procedure Manual for all critical operational processes.
Liaison with Compliance and Risk Management.
Escalate unresolved issues to the Lead Manager for review and closure in a timely manner.
Responsible for managing the Audit/Tax Firm relationships to ensure tax reporting is executed efficiently.
Responsible for Operational Change Management.
Responsible for performance being provided on each of the Alternative Investment Products.
Qualifications, Education, Certifications and/or Other Professional Credentials
Experience with Operational Process for Alternative Investment Products.
Excellent organizational and interpersonal skills.
Excellent client service and communication abilities.
3-5 years minimum experience with Alternative Investment Operations.
Experience at an Accounting firm a plus
Experience working with Subscriptions and Redemptions preferred.
Knowledge of the Private Fund Rules which have been updated in 2023 preferred.
Knowledge of KYC, AML, and SEC Requirements preferred.
Experience working on implementation projects at a large organization is important.
Experience with performance calculations for Private Funds.
Education/Licenses
Bachelors Degree required.
Masters degree a plus.
Have or obtain Series 7, 65, and over time a Series 24
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.08/30/2024