At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.City Operations sits at the intersection between the data on the screen and the operations on the ground. We tackle some of Lyft’s most challenging operational landscapes at Airports and City Venues while serving a wide variety of riders and drivers with our WAV and HVM/Livery products.Our sustained investment in these verticals is a key differentiator for us. Data and insights are at the heart of how Lyft makes business decisions, and our feedback from the field and subject matter expertise allow us to improve the Lyft experience for drivers, riders and B2B partners.As an Operations Associate on Livery Operations, you will be responsible for onboarding 3rd party fleet supply, ensuring the success of 3rd party partners and owner operators on our platform and solving problems for our driver community. Continuous improvement is essential to the success of our business and you will help create and adapt our operational processes. The purpose of this work is to drive growth in Lyft’s Black & Black SUV segments by enhancing the experience of millions of riders and drivers.Responsibilities:
Own end to end livery fleet onboarding in multiple markets or for multiple large fleets
Facilitate the recruitment of new supply by sourcing leads and completing outreach to onboard new fleet supply
Own the livery fleet invoicing process ensuring partners are paid correctly and on time
Own monthly Fleet Performance reporting to share with Fleet Owners in multiple markets
Ensure fleets are compliant to regulatory requirements in multiple markets
Develop strong partnerships with Fleets by promptly addressing customer inquiries, collect feedback, and identify pain points/inefficiencies to escalate when appropriate
Provide ad hoc or consistent support for Lyft Wheelchair Accessible or Disney Minnie Van programs.
Experience:
Bachelor’s degree or relevant work experience
2+ years of experience in strategy or operations related work preferred
Experience solving touch business challenges. You not only effectively, creatively, and quickly solve complex problems, but you gain buy in from stakeholders in order to sustain your solutions as well
Experience prioritizing multiple competing tasks and projects by assessing urgency and importance
Ability to take direction and feedback, as well as open to seeking out support in order to successfully carry out tasks and see projects to completion
Strong oral and written communication skills, and extreme attention to detail
Experience using G Suite tools (Gmail, Google Docs, Google Sheets, etc) and Excel
Basic SQL skills preferred
Benefits:
Great medical, dental, and vision insurance options
Mental health benefits
Family building benefits
In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
401(k) plan to help save for your future
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Pre-tax commuter benefits
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Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.This role is on-site at a Lyft location full time. #OnsiteThe expected base pay range for this position in the San Francisco area is $19.62-24.52. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.