Job description
Automotive Service Writer / Manager
Our auto repair shop in Spring Valley, California, has been excelling in customer service since first opening in 1985. At Asmar's Auto Care, we educate every customer to understand the problems with their vehicle. We make sure the customer is aware of all costs involved to make a decision based on their immediate needs and the safety of their vehicle.
Automotive Service Writer Advisor / Manager Job Responsibilities:
-Initiates automotive services and repairs by ascertaining performance problems and services requested.
-Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
-Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
-Develops estimates by costing materials, supplies, and labor.
-Calculates customer’s payment, including deductibles.
-Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
-Obtains approval signatures and enters RO into service database system.
-Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
-Maintains automotive records by recording problems and corrective actions planned.
-Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
-Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring -opportunities to add value to job accomplishments.
Open and close shop daily
-Ensure all employees are taking lunches and breaks
-Prepare daily deposits
-Enter timecards and check tech reports twice monthly
-Review outstanding payments monthly
-Keep organized and accurate records on infractions and any disciplinary actions.
-Maintaining safety and arranging safety meetings
-Help maintain and keep a safe friendly working environment
Monday - Friday 8:30 Am to 5:30 Pm
Paid Sick Time
Paid Vacation
Medical / Health Plan
Chiropractic
Retirement Planning 401k
Finical Assistance
Automotive Service Writer Advisor Qualifications / Skills:
Equipment Maintenance
Problem solving
Reporting research results
Quality focus
Productivity
Estimating
Product knowledge
Customer service
Safety management
Education and Experience Requirements:
High school diploma, GED, or equivalent
2-plus years of experience in a service advisor role strongly preferred
Experience or certification with specific manufacturer is a bonus
Computer and point-of-sale proficiency
Previous customer service experience
Valid driver’s license with an acceptable driving record
Apply now for an opportunity to come work with a winning team, where you will be part of the family and feel appreciated by the customers as well as your co-workers and the owners! This is a career opportunity, don't just be an employee, become part of the business.
Apply to this posting or to by calling Ryan @619- 917-2886
Job Type: Full-time
Pay: $60,000.00 - $94,037.92 per year
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Retirement plan
Day range:
Monday to Friday
No weekends
Shift:
Day shift
License/Certification:
Driver's License (Required)
Work Location: In person