Senior Manager, Systems Engineering

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. As a Senior Manager of Systems Engineering - Mail & Messaging, you will oversee the team responsible for designing, building, and scaling the global mail infrastructure which serves our customer-facing ServiceNow platformWhat you get to do in this role:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Provide technical oversight for the engineering team and partner with product development on new features and enhancements.Work with product and program management to define and communicate the team’s external commitments and roadmap.Field responses to escalated external customer issues or concerns and drive to resolution.Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development.Support growth of engineers via hiring, goal setting, individual development plans, and performance reviews.Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews.Assess compliance, risks, and vulnerabilities to ensure all systems and baselines are operationally sound, performant at scale, and exceed customer expectations.Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination, and implementation timelines.