Senior Staff Technical Program Manager

About STEP ServiceNow’s Success, Technology, Experience, and Platform (STEP) org is the largest organization in the company, comprised of all Product and Platform teams, along with our world-class Experience teams.    What you get to do  Strategic Program Management Responsibilities:  Guide cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams. Align programs with business goals to achieve strategic outcomes. Organize complex problems into milestones, deliverables, risks, dependencies, and success criteria. Convert business goals into execution strategies and guide implementation. Collaborate with stakeholders to maintain focus, plans, deliverables, and success criteria. Establish regular cadences and ensure accountability within the program. Provide biweekly reports on program developments; communicate goals status, risks, and results to stakeholders while resolving blockers. Conduct executive meetings and large cross-functional events. Identify and mitigate risks to meet program goals. Execute change management for effective process adoption. Develop necessary processes, templates, and training materials. Examine trends and data to uncover and share insights with key Principals. Use AI to enhance program efficiency, actions, communication, and risk management.