Vacancy caducado!
Job Title: Technical Support - Mid Level (3-5 yrs) - Desktop Support TechnicianLocation: San Diego CA 92121Location: OnsiteDuration: 12 months 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support.Expectation is resource will be on-site from day 1. The Analyst will be assisting in the deployment of hardware for 500 desks as part of the Return to Office Preparation for the location and support of associates as they return to the office.
- Fulfilment of technology service requests related to the imaging, setup, deployment and movement of computing hardware (desktop, laptop , virtual/VM, peripherals, etc.) utilizing predefined process and documentation.
- Fulfilment of technology service requests related to software installation including shrink-wrapped and packaged applications, development tools, internal applications and system related software and drivers utilizing predefined process and documentation.
- Fulfilment of technology service requests related to mobile devices utilizing predefined process and documentation.
- Fulfilment of technology service requests related to video conference and audio-visual support for meetings and internal events.
- Management, administration and maintenance of computing hardware, software, and mobile devices utilizing standard industry tools, management consoles and administration portals.
- Track computer related equipment from an asset management perspective.
- Minimum 3 years of computer hardware and software support experience in an enterprise environment.
- Thorough understanding of Windows and MAC Operating Systems.
- Understanding of active directory, group policy, iOS and Android devices, VOIP, networking, VMware and virtual infrastructure preferred.
- Strong computer skills necessary in Microsoft Office Suite (2010/2016/365).
Vacancy caducado!