Eastridge is looking to hire a customer service rep / shipping coordinator to work in Carlsbad.
this would be a long term, temp-to-hire position.
Shipping Clerk / Customer Service Representative
$25/ hour
1st shift: Mon – Fri
730am – 4pm
Essential Duties and Responsibilities include the following.
As the first point of contact for customers via phone, email, or chat, your primary responsibility will be to provide exceptional service by addressing inquiries, resolving issues, and furnishing comprehensive product/service information. This entails:
Answering Inquiries: Promptly and accurately responding to customer queries regarding our products. Investigating and resolving customer issues or complaints in a timely and efficient manner, striving to achieve satisfactory outcomes. Offering detailed explanations and guidance to customers on product features, specifications, usage instructions, and
troubleshooting procedures.
Problem-Solving: Employing critical thinking and problem-solving skills to identify root causes of customer concerns and devise effective solutions to meet their needs. Effective Communication: Communicating clearly and professionally with customers, utilizing active listening skills to understand their needs and concerns before providing appropriate
assistance.
Documentation: Accurately documenting customer interactions, including inquiries, issues, resolutions, and any follow-up actions taken, to maintain comprehensive records and facilitate future reference.
Adherence to Policies: Ensuring compliance with company policies and procedures while addressing customer inquiries and resolving issues, maintaining consistency and integrity in service delivery.
Complete all batch data records completely, according to Quality Systems standards as required. May perform other related duties as required and/or assigned.
Will work with temporary employees. Must be able to train temporary employees on techniques and processes, communicate clear instructions, oversee their work, and verify that the work has been completed to specification. Collaborating closely with the team and aiding wherever necessary.
Clean warehouse and offices according to the House Keeping SOP. Keep the warehouse and Production Area neat and always organized in order to maximize efficiency.
Receive customer purchase orders (P.O.), enter sales orders (S.O.), print pick lists, print pack lists and invoices, enter shipping information into UPS, and print UPS labels.
Qualifications:
To perform this job successfully, an individual should have customer service and
production experience or similar skills indicating their ability to conduct these activities
efficiently. The essential duties list above are representative of the knowledge, skill,
and/or ability required. A basic understanding of computer usage is required.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
If you feel you are qualfying, please submit a detailed resume.
If qualifying, I will reach out with an opportunity to chat.